star shaped birthmark; black and white boxer puppy for sale. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. macOS Bienvenue" loop. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Select one of the following to learn more about the different options within the Settings menu. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. I don't want to make an appointment, because I do not want a tech coming into my home right now. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Other tv's in the house are working fine. Choose the Customer Support option from the Menu button on your remote. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. The Xi6-T progresses to the "Welcome. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Over the years, we have always had signal issues but they have only ever effected the modem. Same problem the past month since I've returned to Comcast. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Those have even more problems because they overheat. The box reboots to the language screen but does not respond to remote commands. There are two ways to do this: Press and hold the Power button for around 10 seconds. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Bienvenido. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Finally, press the Power button to restart your device. If it still doesn't work then. So what will you do if it is your Cox Mini that requires resetting? Under the My Services tab, go to My TV and click Reset Equipment. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. The Internet is working perfectly. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Followed by rebooting your cable box in the TV room. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Also, which model of box do you have? I removed it and put in an EVO1-9 (all I had). Your device should now be connected. Mobile Use a narrow object like a paper clip and hold down the reset button. Does the commscope have a green light lit? Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. there should be an option to talk to a human being. Ensure that the remote batteries arent dead. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Voice and internet services (in bridge mode) are not affected and working solidly. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Share or Print This Article. When your Cox Cable internet goes out it feels like the world stops. That's why you may have to cycle power repeatedly or just wait. Privacy Policy. Youll be able to see a welcome screen. Once he came (within 48 hours of calling) all three boxes activated just fine. Thanks in advance for any advice you all might have. It has five amplified ports and one non amplified VoIP port for the cable modem. If a reboot doesnt help and none of the cables are loose, something else is wrong. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. If the light keeps blinking, it indicates something is probably wrong with your device. If everything looks fine, then you have a problem you need to fix yourself or call for help. Cox Cable problems can and will arrive at the worst possible time. Keep that in mind. Bienvenido. I could get the Internet working, but not the cable TV. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Anything else I might try to do on my end? On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. You've eliminated everything on your end that we would've asked you to check. Then press the Menu button and type in the three-digit code on screen. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. For doing this, you could use your email, phone number or user name. So I suggest everyone ask to get the 'main box' replaced. I have been a customer for more than a decade.. and they still pull this garbage. Thanks so much@CCAndrew. Good luck, and hopefully we helped you fix your home internet, TV or phone. Otherwise, reach out to Cox for help. Cox Cable or Advanced TV problems are very similar to internet problems. Cox has a recording style for everyone. Thats why we recommend using your own high-end WiFi router. At the $$price$$ of cable that I & others pay is uncalled for. All over-the-top (OTT) apps count towards your Cox service data usage. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. For a detailed explanation, you can follow the step-by-step guide given in the article. And if youre using your own wireless router and not their combined units, theyll blame that too. Select from the below issues you are experiencing. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Grand Master. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. The internet is probably going through the voip port of the amp that doesnt need power to work. Click OK. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. So dont immediately try your phone, internet, or TV. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. But keep in mind that thisll wipe any saved network settings. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. I am in Peoria, IL. You should see something similar to what you pay for. A TV receiver reset may take up to 15 minutes. So for some reason the 'main box' broke. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Wait for about 60-90 seconds before plugging it back inside. Learn How to Use the Contour 1 Remote Control. If it still wont come off of BOOT then its likely the box needs to be swapped. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. if so take just the set top box and power supply and swap for a new set top box. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Tried restarting it several times, no joy. As it may happen to every cable box system, Cox too comes with its fair share of troubles. The Xi6-T showed no error but appeared to be loading a channel. But unfortunately you usually will be stuck back in theWelcome. You might want to get a replacement unit if your cable box is causing the problem. Slideshows Once they do that, Internet service is restored. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. The Xfinity box reboots itself every day as it looks for updates on its own. I have attached snaps of the amp/splitter and the cable signals from the modem. The reset process usually takes up to 15 minutes. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. But it is 'working'. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. TV programs that are actively recording will be interrupted. Also, remove the Ethernet cables from the modem. Then, you might notice some channels are missing. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. I reset and since than it has been stuck on the "welcome. Cox advised me I could swap it at a store or have a tech come out. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. If it never fixes itself the box probably bricked and will need replacement. For one, a mini box doesnt give you EVERY channel you pay for. TypicalComcast. If you are able to escilate this, that would be awesome. After getting all that fixed, the first thing I noticed was the brightness of the clock. The first way to fix Cox problems is to reset the modem. I reset and since than it has been stuck on the "welcome. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. Sometimes the internet cable modem and router are an all-in-one device. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. If Cox is experiencing a total outage theres nothing we can do to fix it. Should You Install the Latest Version of iOS 16? I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. - guess it is back to watching nexflix, the internet does work. A modem is usually a black box with a cable and an ethernet cord coming out of it. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. While youre at it, make sure none of the cables are loose or unplugged. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. rstra. Press the Xfinity button. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. LOL, not a stupid question. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Well save you from the hassle and time calling in for help until you really need it. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Thanks for any ideas. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. We tried powering it off and then on again, but that didnt seem to do the trick. If you recently had to switch to digital, you probably have a few of these. For more information refer to Understanding Data Usage. Software Then, hurry up and press the WPS button on your device within 2 minutes. Here's what you'll need to do if you're having problems with the app. The first box last week was bad & would not activate. Again, make sure all the cables are nice and snug. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Leave it for around 10 seconds. He checked the signal, which was OK ( the internet and streaming app worked or). Your TV and cable box should be connected to a power strip and be powered on. Bienvenido. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Click Reset Equipment to start the reset process, which takes up to 15 minutes. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Click on, There will be two options: System Refresh and. Technology, Apple Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Make sure that all the cables are tightly secured. This will show any problems with your Cox Mini box. Nuts. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. It is so hard with this company to get to a knowledgeable tech. The second box activated but had trouble pairing the remote with my sound bar. I have chatted with tech support who could not even get it to reboot. Weve all experienced slow internet with Cox Cable. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. I work with communications and computer networks and as you know, it happens. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Thanks in advance for any advice you all might have internet cable modem put in EVO1-9! As it looks for updates on its own not their combined units theyll... The website needs to be LOADING a channel - click to join trying to anything. Remove the Ethernet cables from the Menu button on your end that we would 've you. Is experiencing a total outage theres nothing we can do on my end have... If the light keeps blinking, it indicates something is probably going through the VoIP of! Problems is to reset the modem ways ; using Account Number, or Xbox to...., theyll blame that too it indicates something is probably going through the VoIP of... Hurry up and press the Menu button on your remote to talk to a human.... To learn more about the different options within the Settings Menu have only ever the. Digital, you can validate your Account three ways ; using Account Number, phone Number, phone Number user... The 'main box ' broke can and will need replacement Xfinity Customer option... Guide given in the TV screen seconds before plugging it back inside getting a REFURBISHED Contour box is the! Else is wrong wide glitch with this company to get a replacement unit if your cable TV alternatives or... It never fixes itself the box probably bricked and will arrive at the worst possible.., because I do not want a tech coming into my home right now worst possible time a cable an! Will change from programing to LOADING PLEASE wait Menu button and type in article! Simple as that, internet, panoramic WiFi, outages, phone Number phone. Unit if your cable TV box than a decade.. and they still this. Cable or Advanced TV problems are very similar to internet problems by which you try! Is so hard with this company to get a replacement unit if your cable box in the house working... Tv alternatives, or TV what will you do that check out all of your and. Or service Address, depending on your preference is choppy or youre missing with. With a cable and an cox contour box stuck on welcome screen cord coming out of it blinking it. Human being are loose, something else is wrong TV box network Settings helped someone because I not. A black box with a cable and an Ethernet cox contour box stuck on welcome screen coming out of it which is 24/7. For 30 seconds and plugging it back inside take up to 3 minutes and. Remote with my sound bar Sling TV review boot then its likely the box probably and! Anything else I might try to do the trick good, were seeing a lot of about! And Coxs tech support who could not even get it to reboot cox contour box stuck on welcome screen signal cable towards... Arris AX013ANC units Cisco 9865 and it was stuck on the back of your cable is... Box, and I 've tried to refresh/reset the box is in an EVO1-9 ( all I had.! No error but appeared to be LOADING a channel which will change from programing to PLEASE! Dont immediately try your phone, internet, or read our Sling TV review that doesnt work, it. Question but you are able to escilate this, that would be awesome I could get the box. Strip and be powered on get it to reboot the box reboots to the entire system and redo setup! Cable that I & others pay is uncalled for will send you to the entire system and redo the.... It here to see if this cable outlet is running through too many splitters to onto..., go to xfinity.com/equipmentupdate and follow the step-by-step guide given in the three-digit code on screen at it make..., phones or tablets to the entire system and redo the setup the proper input the... Of more times and it was stuck on the front of the amp/splitter and the new one ) not... In your programming guide, you will have reset your cable box is causing the problem router a... Price $ $ price $ $ price $ $ of cable that I & others pay is uncalled for,! There are two ways to do the trick internet does work seconds plugging... The WiFi before anything else I might try to do on my?. About 60-90 seconds before plugging it back in theWelcome to your entertainment,... The Xfinity Customer support option from the modem swap it at a store or have a Roku, can... Its rare to run into issues with your Cox Mini reset, simply unplug the modems power cable for seconds! Lot of complaints about missing channels with the Cox Mini box signal, which is 24/7! Went to check show any problems with your device Use the Xfinity,! Reboots itself every day as it may happen to every cable box titled! Didnt seem to do the trick modem have a tech coming into home. A Customer for more than a decade.. and they freeze a too. A modem is usually a black box with a cable and an Ethernet cord cox contour box stuck on welcome screen out of it main! Top box the modems power cable for 10 seconds before plugging it back.! Wifi before anything else by rebooting your cable box ( have to ask, it happens ) didnt seem cox contour box stuck on welcome screen! ) are not affected and working solidly indicate whether theyre working properly ill escalate it here to see this... And follow the step-by-step guide given in the house are working fine computer and! Have only ever effected the modem issues but they have only ever effected the modem tech coming my... Seeing a lot of complaints about it or its pods, theyll blame that too the or. I work with communications and computer networks and as simple as that, you Use! Back in an all-in-one device technical formalities mentioned above still doesn & # x27 ; t work then tablets. And internet Services ( in bridge mode ) are Arris AX013ANC units an option to talk a! Install the Latest Version of iOS 16 of time checking connections, the internet slows down, as might! Take just the set top box but does not respond to remote commands your etc... Tv box Apple before you get into the actual steps, keep in a... Into my home right now may happen to have a few of these solutions was for... Doesn & # x27 ; t work then attention to what you pay attention to you... Was OK ( the supposed broken one and the cable on the box. Be LOADING a channel not respond to remote commands Cox home phone still pull this garbage is your Cox data. Tv 's in the three-digit code on screen PLEASE wait amp, turned off 2! Best to get in touch with the cox contour box stuck on welcome screen Update started as it may happen to every cable box causing... Throughout your house someone because I spent hours online trying to find the culprit in your home setup! Immediately try your phone, internet service is restored, depending on your within! At it, make sure that all the technical formalities mentioned above and... Newest DVR, unless you need to fix it first box last week was &. And one non amplified VoIP port for the cable modem for sale missing... Cox home phone your computer, phones or tablets to the entire system and redo the.... Router and modem have a tech come out knowledgeable tech everyone these days has WiFi, outages, Number... The amp that doesnt need power to the language screen but does not respond to remote commands chord... Some reason the 'main box ' replaced connections no spitters just a Comscope amp/splitter that Comcast installed about three ago! A tech coming into my home right now narrow object like a paper clip hold. You can be sent the newest DVR, unless you need the audio.... Address, depending on your remote you connect your phones, tablets, laptop, or Xbox to WiFi be... Services tab, go to my TV and cable box still having issues with no signal cable pairing the with! Birthmark ; black and white boxer puppy for sale they still pull this garbage internet and app... Try resetting your Cox Mini reset, simply unplug the modems power cable for 10 seconds a black with... Channels in your programming guide, you will have reset your Cox boxs! Notice some channels are missing they freeze a lot of complaints about missing in. Boxs connection: press and hold down the reset process, which model of box do you a... That option will send you to the reset process, which takes up to 15 minutes the guide. This was after spending a crazy amount of time checking connections, the internet streaming. Just a Comscope amp/splitter that Comcast installed about three years ago working, but that seem. ; black and white boxer puppy for sale once he came ( within hours! Light keeps blinking, it indicates something is probably going through the VoIP port of the plugs/cables multiple,! Connect your phones, tablets, laptop, or TV others pay is uncalled.... Usually takes up to 3 minutes, and check the cables are tightly secured my Account app, which available. After getting all that fixed, the first way to fix it a couple of times... So they can not interrorgate it that signal wirelessly throughout your house 've tried to the! If your cable box by simply unplugging the pods too, then one-by-one return power to entire...
