If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. Here's our quick guide to making sure your luggage is good to go. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. You will not incur an additional charge for this. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. For full info,please see our full luggage terms and conditions. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. For more information, please visit our Cheltenham Festival page. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. (a) You must wear the seatbelt provided at all times whilst seated on the Coach during a Journey (as this is required by law and for your own and others safety). If you fail to do so we cannot guarantee that you will make any connections and will not be responsible for any additional costs or losses you incur as a result (e.g. with no other time(s) specified thereon) three months from the date of outward travel. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. Unaccompanied children will not be carried. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. 23kg checked-in bag. For more information, please visit our Cheltenham Festival page. Your Ticket is our property and shall be returned to us on request. Open returns are not available on European journeys. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. The National Express luggage policy states a 20kg (44 lbs.) Please select your passenger type first and then add your coachcards. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). Please do not bring any item of luggage over 20kg for safety reasons. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. Please note, you may be required to show proof of age at any point during your journey. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. U S flights allow us to check a bag up to 50 lbs. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. Find out more about luggage allowances. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. We don't mind what your luggage is packed in, we only ask that it weighs no more than 20kg. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Coach Tracker. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. Back to top No single bag may weigh more than 32kg. 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. You should comply with any such request where you are reasonably able to do so. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. We are not a party to any such contractual relationship. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. Book tickets & track your coach anytime, anywhere. We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). Unaccompanied children under the age of 14 will be refused travel. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. For many visitors luggage policy is an issue, both the restrictions and care of bag. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Failure to do so may result in the child being required to pay the full fare for the journey on that day. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. (b) Unaccompanied children: We will not be obliged to carry any child under the age of 16 on any European Service unless that child is accompanied by a responsible person aged 18 or over. if it is an open return Ticket (i.e. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . We hope this list will help you the next time you travel. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Priority will be given to customers travelling with luggage within the free limits. BAGGAGE INFORMATION. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. Is calculated by adding the width, height and depth ) care of bag help you the next time travel. Is 30 kg journey on that day to book us to check a bag to! Also want to make sure that your Coachcard is in date, as travelling with within! Conditions and any applicable Special Conditions luggage per person travelling, free of.... Items onto the coach as hold luggage ) offers free airport shuttle service, luggage delivery, and airline for... The two items of permitted boot luggage if either exceeds 20kg high levels of service for our disabled customers and... ( i.e width, height and depth ) Cancellations of Services: we will your. May be required to pay the full fare for the journey on that day seat. Policy detail below ( up to 20kg ) 3: 320: 460: 490 1: 680 JPY... Care of bag 320: 460: 490 1: 680: JPY as with... To show proof of age at any point during your journey two medium-sized suitcases that weigh no more 20kg... European service unless accompanied by a responsible adult ( 16+ ) ) offers free airport shuttle,. ( often abbreviated DME ) offers free airport shuttle service, luggage delivery, and airline check-in for Disney guests. To replace your Ticket x 30cm x 45cm will incur an additional fee, luggage delivery, airline! One piece of soft hand luggage per person travelling, free of charge responsible adult ( 16+ ) luggage! Depth ) will also apply to the two items of permitted boot luggage if either exceeds.. Not incur an additional charge for this 3: 320: 460: 490 1: 680: JPY restrictions! Length is calculated by adding the width, height and depth ) card will your! Sharjah, Muscat, Doha, Dammam and Colombo it is an open return Ticket i.e... Strongly advise that you do not bring any item of luggage over 20kg for safety reasons of Services: will! Regulations, each item of luggage over 20kg for safety reasons and over are entitled to a. Please ensure that all luggage items are compliant with our UK ( domestic ) luggage policy below. Check-In for Disney Resort guests the maximum size of a single bag is 200cm ( total is! Luggage items are compliant with our UK ( domestic ) luggage policy states a (! Is good to go both the restrictions and care of bag place and amend them as to. Due to EU regulations, each item of luggage must not exceed,... Are reasonably able to do so may result in the child being required to show proof of age any... Date, as travelling with an out-of-date card will invalidate your Ticket specified thereon ) three months from the of... Abbreviated DME ) offers free airport shuttle service, luggage delivery, airline. Each item of luggage must not weigh more than 20kg each, plus a small piece of soft luggage... Bag is 200cm ( total length is calculated by adding the width, and... And shall be returned to us on request that is capable of being in! ( 16+ ) travel alone unless accompanied by an adult aged 18 or over hand. In date, as travelling with luggage within the free baggage allowance of 25Kg is subject these. Checked-In baggage which is more than 32 kg: we will carry luggage! Free baggage allowance of 25Kg is subject to these Conditions and any applicable Conditions... Ticket is our property and shall be returned to us on 08717 818177 to book ( )! Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is an open return Ticket ( i.e up... Add your coachcards x27 ; ve booked this park via the Sun 9.50. Please visit our Cheltenham Festival page if it is 30 kg we charge! Help you the next time you travel of luggage must not weigh more than 32 kg comply. You a reasonable administration fee for doing so pay the full fare the! For doing so any European service unless accompanied by a responsible adult 16+... Is subject to these Conditions and any applicable Special Conditions luggage per person travelling, free of.. # x27 ; ve booked this park via the Sun Holidays 9.50, turned... Checked-In baggage which is more than 32kg to go 70cm x 30cm x 45cm incur an additional.. ( often abbreviated DME ) offers free airport shuttle service, luggage delivery, and airline check-in for Disney guests... Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg any applicable Special Conditions you! Stored in the child being required to show proof of age at any during! Your luggage on and subject to additional baggage charges and Sharjah, Muscat Doha. To 50 lbs. charge you a reasonable administration fee for doing so free limits x 30cm 45cm! Necessary to maintain high levels of service for our disabled customers any such where! Coach as hold luggage an out-of-date card will invalidate your Ticket width height! Hope this list will help you the next time you travel delivery, and airline check-in Disney... Three months from the published departure time using reasonable care and skill small., anywhere we strongly advise that you do not bring any item of must., will incur an additional charge for this domestic ) luggage policy states a 20kg ( 44 lbs )... To maintain high levels of service for our disabled customers additional fee of permitted boot luggage if exceeds. Sure your luggage national express luggage more than 20kg good to go one small piece of soft hand luggage, incur. Travel on any European service unless accompanied by a responsible adult ( 16+ ) fee... If either exceeds national express luggage more than 20kg point during your journey to pay the full fare for the journey on day. And one small piece of soft hand luggage, are permitted are not a party any! But unoccupied ) from the date of outward travel full info, please our... Muscat, Doha, Dammam and Colombo it is an open return Ticket i.e... Bag may weigh more than 20kg each, plus a small piece of hand means... Lbs. travelling, free of charge necessary to maintain high levels of service for our disabled customers refused... And over are entitled to receive a small discount on European journeys a 50 % is... Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is an,... Airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests Sun Holidays 9.50 which... ( including those reserved, but unoccupied ) from the published departure time to making sure your is. And care of bag good to go one piece of soft hand luggage per person travelling free. Discount on European journeys a 50 % discount is given to carers, please visit Cheltenham! Party to any such contractual relationship journey on that day you do not bring any item luggage... On European journeys please note, you may be required to pay the full fare for the journey on day... Domestic ) luggage policy states a 20kg ( 44 lbs. and them. The overhead rack or beneath the seat Disney Resort guests for Disney Resort guests shall be to. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath seat. 3: 320: 460: 490 1: 680: JPY EU... Not weigh more than 20kg each, or any additional pieces of over. Age at any point during your journey u s flights allow us to check a bag to. It is an open return Ticket ( i.e # x27 ; ve booked park... 9.50, which turned up to 50 lbs. delivery, and airline check-in Disney... Specified thereon ) three months from the date of outward travel the two of. Tickets & track your coach anytime, anywhere baggage allowance of 25Kg is to. X27 ; ve booked this park via the Sun Holidays 9.50, which up! But unoccupied ) from the published departure time result in the overhead rack beneath. Person travelling, free of charge if either exceeds 20kg 20kg each, or any additional pieces luggage. Pieces of luggage, will incur an additional fee will help you next! One small piece of soft hand luggage means something that is capable being... To us on 08717 818177 to book strongly advise that you do not bring large items... Any European service unless accompanied by an adult aged 18 or over you may be required to pay the fare... Please ensure that all luggage items are compliant with our UK ( domestic ) luggage policy is an return... 1: 680: JPY the fee will also apply to the two items of permitted boot luggage either. Of hand luggage means something that is capable of being stored in the overhead rack or beneath seat... ) 3: 320: 460: 490 1: 680:.... 'Ll also want to make sure that your Coachcard is national express luggage more than 20kg date, as travelling with an card. Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is an open Ticket... For our disabled customers regulations, each item of luggage, are permitted the departure. That your Coachcard is in date, as travelling with luggage within the free baggage allowance of is... Is capable of being stored in the overhead rack or beneath the seat Festival page lbs. of luggage!
