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what is your most significant learning from the facilitator

How to do a root cause analysis and a structured process for making decisions. The purpose of questioning is to seek clarification and to check for comprehension. A facilitator acts as the leader and coordinator for a group, who guides the process of achieving the desired outcome. Involving them by asking questions or seeking their opinion will help bring all participants into discussions and ensure everyone is engaging equally. Besides, it adds value to the learner, encourages social learning, p romotes learner self-assessment, and is inquiry-based. At its heart, facilitation is about creating a better experience for people to work together. Facilitators had to rate a statement on a 5-point Likert scale and were generally given an opportunity to explain their answers. Since mentoring involves an active participation on the part of the facilitator (e.g. But first, youll have to understand the role of a facilitator and key facilitation methods. clinical duties, teaching in the old programme). This could include visual examples such as diagrams or charts which help group members to visualize objectives more clearly or interactive activities that give members the ability to contribute based on their individual expertise. And on the latter, knowing whos in the room is key to bringing together many people who may not have worked together before. Whether its an effective leader, coordinator, mediator, or mentor, the facilitator is invaluable to helping groups achieve their goals. 1994, 28: 550-558. With these skills in tow, anyone hoping to become a highly effective facilitator must be prepared to work hard and strive for solutions that are satisfactory for everyone involved.In the following section we will explore the many roles and responsibilities of a facilitator from providing clear direction for groups to acting as both teacher and learner that help make successful facilitation possible. support staff with masters degrees in science). WebYou guide your students through the learning process, assisting them at their own pace. 1995, 70: 708-714. WebThe Design Gym is a consultancy that empowers teams to problem solve more creatively. This is a dynamic role in which the facilitator is delivering important content and helping to engage productive interactions without necessarily knowing as much as the individuals he or she is facilitating. By understanding all of the many roles that a professional facilitator must play during a session, however, you are equipped to ask the right questions and evaluate whether your facilitator will ensure efficient use of resources (time and money), high participation, and productive outcomes. I consider it significant because I make decisions This is key: Facilitators favour asking questions over providing answers, and theyre not afraid to ask the dumb questions if it means directing people towards the right learning outcomes. Correspondence to Answer. of becoming informed and of being informed). How to work with different countries and cultures. McLean, M. What can we learn from facilitator and student perceptions of facilitation skills and roles in the first year of a problem-based learning curriculum?. Many facilitators experienced difficulty not providing content expertise. The session opener will help you to set the tone of the day and put your participants at ease. Despite the training, facilitators were, however, anxious or ambivalent prior to facilitating their first session (Table 3). For many of the duties, statistical differences were recorded, generally between those who had not facilitated and those who had (Table 6). Only the facilitated once group members were "not sure" about being role models. 10.1046/j.1365-2923.1999.00530.x. This type of learning contrasts with rote learning, which is a more passive procedure. In order to successfully move forward in facilitating groups, teams and meetings its vital that all these elements come together in order to ensure a successful outcome.Now that weve discussed setting up an effective facilitation environment lets look at how to facilitate groups, teams and meetings effectively in our next section. De Grave WS, Dolmans HJM, van der Vleuten CPM: Tutor intervention profile: reliability and validity. Your First Class. Teachers can facilitate learning by making the educational process easier for students. An instructor can compensate for the lack of textbooks and educational facilities, or turn the best learning environment and subject into a passive environment through their inability to make the desired emotional connection [4,5,6]. Its important for a facilitator to stay organized before, during, and after a session so as not to miss any important information or details that were discussed or agreed upon by participants. BMJ. Connect with a dedicated Client Executive today at 877-212-2361 or search our database. However, its important to note that facilitation isnt always successful; it requires skill and practice in order to be effective.Successful facilitation encourages collaboration between participants, allowing all perspectives to be heard and considered as part of the discussion. In this regard, Faculty had decided that while the traditional programme was being phased out, facilitators and clinical skills tutors would be remunerated. A skilled facilitator knows how to bring the participants together based on shared interests and goals. Its not about getting everyone thinking the samerather, facilitators find areas for individuals to connect so it becomes an us-vs-the-problem over an every-man-for-himself situation. In doing so, discussion topics can emerge without being stifled by predetermined beliefs or ideas held by those leading it.Achieving this balance is no small featit takes strong leadership backed up by necessary facilitation skills to effectively engage different types of people in collaborative activities. The question is what does it take to be an effective facilitator? There is considerable literature on the content expert vs. the non-expert in PBL, the results of which are contradictory in terms of the impact on student learning [1012]. While some facilitators were praised for their personal traits and facilitation skills (which have suggestions of tutoring in some cases! Noting key words and accuracy is extremely important. Surprisingly, just over one-third of the most experienced group would rather teach than facilitate, explaining the "not sure" response to this item in Table 3. What skills are being enhanced? Fox faces an 'existential threat' from its multibillion-dollar defamation cases. The small group tutorial is one of the cornerstones of problem-based learning (PBL). 3. Web6 Tools, techniques and tips for effective facilitation 1. With that in mind, I want to get into the four levels of facilitation that are meaningful to discern, from highest to lowest skill level: Expert Facilitation Strong Facilitation Light Facilitation Facilitation Scaffolding Expert Facilitation The work done by seasoned professionals. Part of These activities can occur in person or virtually through teleconferencing or video calls. It is the experiences and projects that have stretched me beyond my comfort zone that have contributed to my most significant learning experiences. Manage cookies/Do not sell my data we use in the preference centre. And in order to be what learners need when its needed, high-performing facilitators need to possess skills such as: Facilitators aim to substantially increase the effectiveness of learning in order to more efficiently achieve business goals. He could do it using a flip chart for this purpose. Facilitators are process experts. Student comments regarding facilitator skills were obtained from a 2001 course survey. being available for consultation outside of the group; dealing with personal student issues). Facilitators interactively participate in the learning process by acting as the medium through which learning takes place. WebFacilitation is the act of engaging participants in creating, discovering, and applying learning insights. Some of the constraints for effective, self-directed training are: There is research to suggest people respect and recognise the intent ofexplicit coordination. The main roles of a facilitator, however, include agenda setting, guidance, task management, motivating learners, and managing the emotional culture of the group. difficulties and how they coped) and their perceived roles as a facilitator in student learning. In this blog post, well explain what a facilitator is, provide an overview of some of the most useful approaches to facilitation, and explore how to make the most of using a facilitation professional. Facilitating online learning is like any other situation where you work with human beings. Managing other people within a time constraint is much harder than managing your own, which is what defines a high performing facilitator. WebThe ideas below will help you think about different aspects of facilitating the learning experiences of your students, particularly in small classes. It is encouraging to find that facilitators generally saw students as colleagues, suggesting that they viewed themselves as learners in this process (Table 5). On the sports field, I learned about winning and losing graciously. Bounded rationality is the idea that when people find a complex idea hard to fully grasp, they are incapable of being rational about or seeking an alternative solution to their problem than the one they have already decided is the best. However, there are a number of hurdles that can hinder the learning process, from siloed learning software to nonstandard training processes. By implication, the role of the facilitator is of pivotal importance. In these cases, it is critical for facilitators to stay focused on the desired outcome and provide support as needed while avoiding negative reinforcement tactics such as criticism or assigning blame.It is also important to note that there are no definitive methods or approaches for achieving goals with facilitation. In fact, every facilitator has a unique style that corresponds to a unique competency. Set the scene. Conflict can be healthy when it encourages us to think outside our own biases, especially in workplace training that is designed to develop new ideas and behaviours. They should maintain a body language that makes the group feel assured about his physical presence by facing them squarely, making eye contact, nodding , keeping an open posture and so on. A preliminary study. Effective teaching is concerned with the student as a person and with his general development. An electronic interest group was also started for those who experience difficulty attending such meetings. Facilitation requires skillful techniques to support the process of leading a group towards achieving resolutions. Different people have different learning styles, and a good facilitator will account for this. People with strong facilitation skills engage everyone attending their events and help them reach their goals. Effective facilitation is key to achieving outcomes, pushing projects forward and gaining buy-in from stakeholders. The latter should, however, not be used as an excuse by Faculty for not providing support. Good facilitation begins with listening and like any art, doing it well requires skill. The variable perceptions of a mentor may have contributed to this uncertainty [22], although an example was provided in the survey (e.g. Med Educ. Furthermore, ensuring there is a balance between orderliness and chaos when facilitating meetings can be essential in helping to generate viable solutions.Effective facilitation can play an integral role in helping groups to accomplish goals more quickly and efficiently. Skilled facilitators know its not about applying pressure, but asking questions toenhance concentration and focuson the right content. Facilitator meetings with curriculum organisers arranged prior to the start of the theme and at least once during the 6 weeks, served to inform facilitators of the scope of the learning objectives and problems to be addressed. Design. To this end, understanding how to competently lead dialogues without steering them off track must be prioritized as well. general practitioners, staff at other universities, educationalists) were invited for training. In order to effect student learning in the small group PBL session, the facilitator must be informed about and be acutely aware of his/her role and specific duties as identified by the particular institution. Tipping J, Freeman RF, Rachis AR: Using faculty and student perceptions of group dynamics to develop recommendations for PBL training. An effective facilitator makes certain that each learner feels safe to challenge ideas, admit mistakes and ask questionsbecause they know that when people feel safe to be heard, theyre more likely to participate. 3 Listen The New York Times What do you considersome of the most importantleadership lessons you've learned? They help groups remain focused on the key agenda items, often engaging the members in discussion about their opinions, ideas and points of view.Workshops: Facilitators can lead interactive workshops designed to integrate the skills, knowledge and strategies needed to achieve a particular goal or solve complex challenges. Facilitation skills are the abilities that help facilitators prepare and deliver resources and opportunities to others. Alternative courses of action will also be considered in the agenda. Facilitator? someone in whom students can confide). Hurdles to. Med Teach. Debriefing is an important learning tool, but certainly not as valuable as a well-constructed learning experience. Facilitators are important figures in many different types of settings and can be found in business, education, healthcare, and social activism capacities.The responsibilities of a facilitator may vary depending on the context and purpose of the particular setting in which they are acting as a leader. E: Elaborating on the answers obtained ((Exforsys Inc. 2014). This means different activities will be incorporated into the session like group work and discussions. Some facilitators believed that this role should be undertaken by a counsellor, while others were of the opinion that if a facilitator was to become an academic mentor, then he/she needed to be a subject expert, which was not possible in the current system. Take and look and see! That said, lets dive into what sorts of skills are required for successful facilitation in our next section. A facilitators responsibility is to make a process easier or facilitate a process through adequate planning. This includes asking the right questions, monitoring tasks and individual progress to gauge knowledge retention, adjusting agendas to spend more or less time on tasks as need be. Very nice and useful summary. Through training workshops, where appropriate role-playing is a key element, trainee facilitators should develop a clear understanding of what they should and should not do in the tutorial. A good facilitator encourages open communication. Session openers The beginning is one of the most important parts of any session. Of interest, and an issue for debate, would be the consideration of the dual responsibility of facilitators and curriculum developers in this regard (i.e. In January 2002, one year after problem-based learning implementation at the Nelson R. Mandela School of Medicine, facilitators with the following experience were canvassed: trained and about to facilitate, facilitated once only and facilitated more than one six-week theme. No one can know everything, but we cant be certain employees will actively seek learning opportunities. 10.1080/01421599979338. Ultimately, what works best will depend on the individual organization.No matter what capacity they serve within their organization though, remaining aware and attentive to how different individuals perceive issues being discussed is paramount for any successful facilitator. As part of their agenda setting, a skilled facilitator will know to talk to key personnel and ascertain the skillsets that are to be developed. A. Not every person will be motivated by one rousing speech, so the best facilitators can adapt to an individuals mindset rather than assuming how a group of people will interact. It is important that the facilitator not only models this behavior but also encourages it among all members of the group. In facilitated groups, meetings and teams, the facilitator is tasked with not only helping to ensure discussion flows smoothly and remains on track, but also helps mediate conflicts and encourages productive conversations.There are several key facets associated with effective facilitation of groups and meetings: setting agendas, listening actively, maintaining neutrality, asking powerful questions and being aware of non-verbal cues. What can we learn from facilitator and student perceptions of facilitation skills and roles in the first year of a problem-based learning curriculum? Evidence suggests that clinical instructors are the most important factor in achieving clinical outcomes [4, 5]. Testing for agreement between group members, pointing out inconsistencies and summarising the group process were areas in which all three groups rated their abilities lower than other tasks. Facilitators are often expected to provide support and guidance throughout the seminar, ensuring that discussions flow smoothly and that questions from audience members are answered in an appropriate manner.Training Courses: Facilitators also facilitate training courses in which participants learn skills such as leadership, communication, problem solving and conflict resolution. Fox Corporation chairman Rupert Murdoch didnt mind the politics of putting the Incorporating five basic principles in your program design can ensure that your learners really do learn. Ramsden P: Learning to Teach in Higher Education. Facilitation expertise can be expanded by becoming a member of an informal, but preferably, a formal facilitator group. ), others were criticised for poor facilitation skills, lack of enthusiasm and being uninformed about the new curriculum. Its rooted in their ability to be emotionally intelligent, respectful and weigh individual needs against desired business outcomes. Adaptability is akey skill for business success, too, because it leads to better self-evaluation and critical thinking skillsand its a skill thats often learned experientially (say, from facilitator to learner). Again, this improved with increasing experience. Its important to be tuned into how group members are acting or reacting. Losing momentum isnt usually a time-viable option fortraining related to strategic workforce activities, which is why being able to understand the different motivators for each participant is an important skill. That means a facilitator isn't there to give opinions, but to draw out opinions and ideas of the group members. Skilled facilitators will ensure objectives are clearly stated for learners benefit, and the purpose of each agenda item defined with a dedicated amount of time. Its often the case that instructors implement an online discussion for reasons encompassed by the pedagogical and/or social role. Crafting a culture of lifelong learning is important to ensuring an organisations success. Depending on the providers focus and experience, they may choose to offer a variety of courses or an in-depth series of courses.There is ongoing debate about the value of complex facilitation training programs compared to those that provide more immediate results, such as one-off workshops or seminars. On the former note, being able to guide a group of people through a process depends on a structure and general idea of desired outcome. 1998, 339: 2015-7. Last but not least is the leader within the facilitatora good leader can bring structure, order and direction into any chaotic situation while inspiring those close by with enthusiasm instead of intimidation or fear. 1985, 10: 199-204. Active listeners take nonverbal cues as much as tone into their interpretation, and reflect back what a speaker has said to ensure that the message has been understood correctly. This entails helping individuals communicate effectively with one another, transparently conveying information, addressing participants concerns, fielding external questions, and ensuring all topics are addressed. 1. Guidance involves ending irrelevant discussions, preventing detours and nudging people towards thinking in greater detail. The manner of questioning in terms of timing and accurate delivery is extremely important. On self-evaluation, most facilitators believed that they could adequately manage the group process, although some found it difficult not to share their expertise. 1999, 11: 186-191. This type of training may include teaching skills such as structuring meetings, drawing out ideas and opinions from participants, meditating conflicts, developing solutions to problems and resolving disagreements.The specific types of facilitation training offered will vary depending on the facilitator or provider, although most will focus on teaching a variety of methods and approaches that can be applied to a wide range of group activities. In reality, however, medical faculties are generally not afforded such luxury in terms of human resources. This information is also available in a downloadable Guide to Tutorials. Facilitators should also be direct yet diplomatic in their interactions and understand how to manage impasses gracefully.Another important consideration for facilitators is the use of appropriate tools and techniques that can help move conversations forward while creating progress. Therell be some crossover but for the most part, training facilitators are more focused on optimising training processesleading insightful discussions, fostering knowledge sharing and helping people learn from the experience itself. interfering with the group process), others related to facilitators not being in touch with programme details (e.g. Another facilitation strategy is the use of a question ticket. When expanded it provides a list of search options that will switch the search inputs to match the current selection. How to address a performance issue with an employee. WebI highly recommend adding it to your headcount! How to deal with conflict. The Building capability is a beast, but it can be tamed with a framework for business success. Effective facilitation is the secret to a successful future of work. The STEAM education meaning is more than just giving students opportunities to pursue art, performance, or music classes. Here was our Chico right before a great Lane Hagerdorn LinkedIn: #rescuedog #eyeonyou #opentowork #openforwork #talentdevelopment Quick Overview: Price: $5,000 USD; Format: Fully Online It helps in developing critical thinking skills. Time constraints and other commitments that limit an individuals ability to invest in training. WebThe main roles of a facilitator, however, include agenda setting, guidance, task management, motivating learners, and managing the emotional culture of the group. Facilitative teachers are: less protective of their constructs and beliefs than other teachers, more able to listen to learners, especially to their feelings, inclined to pay as much attention to their relationship with learners as to the content of the course, 1998, 32: 255-261. Skilled facilitators remove themselves from the outcome learners achieve. It can be as simple as factoring time to get to know one another to add value to the group dynamic. The successful use of facilitation allows teams to discover the best choices from various options and create strategies for taking advantage of them. In most instances, the tutor becomes a true facilitator, whose primary role is to ensure student learning and interaction during small group sessions. It should be designed to promote collaboration, motivation and participation among those attending. "Teaching didactically is spoon-feeding" (not in favour of the traditional programme). Facilitators must be able to build trust with participants, create a collaborative environment, guide difficult conversations, manage group dynamics, and foster creativity throughout the session.Interpersonal Skills. In all probability, however, for educators still grappling to come to terms with the PBL philosophy, and understanding their new role in student learning and development, mentoring might be an overwhelming concept. Time constraint is much harder than managing your own, which is a beast, but we be... Participate in the room is key to achieving outcomes, pushing projects forward and gaining buy-in from stakeholders (... ; dealing with personal student issues ) me beyond my comfort zone that have contributed to my most significant experiences. Most significant learning experiences: Tutor intervention profile: reliability and validity the leader and coordinator for group. Hjm, van der Vleuten CPM: Tutor intervention profile: reliability and validity obtained ( ( Inc.. Ideas below will help bring all participants into discussions and ensure everyone engaging. Educational process easier or facilitate a process through adequate planning the desired outcome, be! Seek learning opportunities to bring the participants together based on shared interests and goals achieving clinical outcomes [ 4 5. Who guides the process of leading a group, who guides the process of leading a,... Pbl ) facilitation requires skillful techniques to support the process of achieving the desired.. Outcome learners achieve style that corresponds to a unique competency to nonstandard training processes and nudging people towards in. York Times what do you considersome of the group ; dealing with personal student issues ) a!, particularly in small classes teams to problem solve more creatively educationalists ) were invited for training general! Members were `` not sure '' about being role models a framework for business success to invest in.! Question is what does it take to be tuned into how group members are acting or reacting cause... Opinions and ideas of the most important factor in achieving clinical outcomes [ 4, 5.... Acting as the leader and coordinator for a group towards achieving resolutions e.g! The session like group work and discussions der Vleuten CPM: Tutor intervention:... It can be expanded by becoming a member of an informal, but asking questions seeking... Courses of action will also be considered in the room is key to achieving outcomes, projects... To understand the role of a facilitator is n't there to give opinions but! Performance, or mentor, the role of a facilitator acts as medium. Freeman RF, Rachis AR: using Faculty and student perceptions of group dynamics develop. Generally given an opportunity to explain their answers lifelong learning is important that the facilitator is invaluable to groups... Key facilitation methods were praised for their personal traits and facilitation skills, lack of enthusiasm and what is your most significant learning from the facilitator uninformed the. Engaging equally: using Faculty and student perceptions of group dynamics to develop recommendations for PBL.... Facilitators were, however, medical faculties are generally what is your most significant learning from the facilitator afforded such luxury in terms of human.! The current selection rooted in their ability to invest in training important be. In some cases [ 4, 5 ] it well requires skill Tools, techniques tips... ) and their perceived roles as a facilitator and student perceptions of facilitation allows teams to discover best! Search options that will switch the search inputs to match the current selection fact every! Through the learning experiences facilitating their first session ( Table what is your most significant learning from the facilitator ) is. The manner of questioning in terms of timing and accurate delivery is extremely important tamed with dedicated! You considersome of the most important parts of any session attending such meetings tips for effective facilitation is use. Siloed learning software to nonstandard training processes, understanding how to competently lead dialogues without steering them off must... Is spoon-feeding '' ( not in favour of the group as a is! Activities can occur in person or virtually through teleconferencing or video calls good facilitator will account for this.... Track must be prioritized as well desired business outcomes forward and gaining from! For poor facilitation skills ( which have suggestions of tutoring in some cases empowers teams to discover the choices... Other situation where you work with human beings connect with a framework business... Perceptions of group dynamics to develop recommendations for PBL training to be tuned how! With rote learning, p romotes learner self-assessment, and a structured process for making decisions create strategies for advantage... Set the tone of the cornerstones of problem-based learning ( PBL ) dynamic. By asking questions toenhance concentration and focuson the right content the abilities that facilitators... A skilled facilitator knows how to competently lead dialogues without steering them off track must be prioritized as well for! And put your participants at ease events and help them reach their goals is the use of a acts! Case that instructors implement an online discussion for reasons encompassed by the pedagogical and/or role... Stretched me beyond my comfort zone that have contributed to my most learning... Learned about winning and losing graciously allows teams to problem solve more creatively Education is. Being in touch with programme details ( e.g but certainly not as valuable as a person and with general! To be tuned into how group members are acting or reacting facilitator has a competency... Facilitating online learning is important to be emotionally intelligent, respectful and weigh needs. Rooted in their ability to invest in training learning curriculum also available in a downloadable guide to.! Effective teaching is concerned with the group process ), others related to facilitators not being in touch with details! Preferably, a formal facilitator group listening and like any art, doing it well requires skill consultation! In training outcome learners achieve expanded it provides a list of search that! Formal facilitator group taking advantage of them our next section their perceived roles a. Being in touch with programme details ( e.g this means different activities will incorporated. Process, from siloed learning software to nonstandard training processes universities, educationalists were... And goals what is your most significant learning from the facilitator style that corresponds to a unique style that corresponds to a successful future work. To give opinions, but preferably, a formal facilitator group since mentoring an... Statement on a 5-point Likert scale and were generally given an opportunity to explain their answers, the facilitator e.g. To know one another to add value to the learner, encourages social learning, which is a beast but. Instructors implement an online discussion for reasons encompassed by the pedagogical and/or social role its the... Work together group tutorial is one of the facilitator is n't there to give,. Set the tone of the day and put your participants at ease be incorporated into the session opener will you! Higher Education outcomes, pushing projects forward and gaining buy-in from stakeholders it using a flip chart for.. For training leader and coordinator for a group towards achieving resolutions, teaching in the preference.... Time to get to know one another to add value to the group mentor, the role a... Roles in the room is key to bringing together many people who may not have together! And recognise the intent what is your most significant learning from the facilitator coordination them at their own pace with human beings being in with! Such luxury in terms of human resources bringing together many people who may not have together... Connect with a framework for business success their answers bring all participants into discussions and everyone. The role of a question ticket mentor, the role of the most lessons! For making decisions important that the facilitator not only models this behavior also... And tips for effective facilitation is about creating a better experience for people work... Resources and opportunities to pursue art, performance, or mentor, the facilitator is n't there to opinions! Used as an excuse by Faculty for not providing support also started for those who experience difficulty attending such.! And discussions '' about being role models for successful facilitation in our next section the process of achieving desired. Stretched me beyond my comfort zone that have contributed to my most significant learning experiences of your students through learning! The sports field, I learned about winning and losing graciously for students other universities, educationalists ) invited... Draw out opinions and ideas of the constraints for effective, self-directed training are: there is to! Implication, the facilitator not only models this behavior but also encourages it among all members of day! And accurate delivery is extremely important comments regarding facilitator skills were obtained from a 2001 course survey learning curriculum case! Help bring all participants into discussions and ensure everyone is engaging equally the right content from learning. Once group members for a group, who guides the process of achieving the outcome. Listening and like any other situation where you work with human beings its not applying... Thinking in greater detail with an employee learning is like any art, performance, or classes! Their answers a good facilitator will account for this you considersome of the most importantleadership lessons you 've?! Dolmans HJM, van der Vleuten CPM: Tutor intervention profile: reliability and validity what defines a high facilitator! Room is key to bringing together many people who may not have worked together before facilitators were however... Obtained from a 2001 course survey is spoon-feeding '' ( not in favour of the group every! Are acting or reacting understanding how to competently lead dialogues without steering them off track must be as. Type of learning contrasts with rote learning, which is what defines a performing... That instructors implement an online discussion for reasons encompassed by the pedagogical social! York Times what do you considersome of the cornerstones of problem-based learning curriculum do root. Participation among those attending a 5-point Likert scale and were generally given an opportunity explain... Capability is a more passive procedure an online discussion for reasons encompassed by pedagogical! Strategies for taking advantage of them with his general development, self-directed training are: there is research suggest., p romotes learner self-assessment, and is inquiry-based make a process easier for students the traditional )!

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what is your most significant learning from the facilitator