Executive Assistant & Office Manager, President's Office, HR Payroll/Benefits Administrative assistant, Administrative Assistant II - Counseling Department. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Remote Customer Service Representative Job Duties, Remote Customer Service Representative Salary & Outlook, Remote Customer Service Representative Job Requirements, Remote Customer Service Representative Skills, Remote Customer Service Representative Work Environment, Remote Customer Service Representative Trends, How to Become a Remote Customer Service Representative, 17 Remote Customer Service Representative Interview Questions and Answers. 2023 Freshworks Inc. All Rights Reserved. Negotiating all contracts with prospective clients. Your request is on its way to our Customer Care team. The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado, Benefits:Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD. We are growing fast, have big goals, and would love you to help us get there. As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. You will literally be the pioneer of our Customer Service Team. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Senior Call Center Representative. Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. To become a sales representative, you will likely need to have experience working as a customer service representative. Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. That's where you come in. Learn more about the Freshdesk Marketplace. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Find out what a remote customer service representative does, how to get this job, and what it takes to succeed as a remote customer service representative. Some employers may prefer candidates who have a bachelors degree in a related field, such as business or communications. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Identify and escalate customer requests to managers when theres a complex issue. Service reps have to be quick on their feet, excel in having good conversations with customers, exhibit mastery in the product/service, and have a positive outlook that isnt put down by a bad customer interaction. Posted 4 days ago Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends A customer success representatives primary focus is to empower customers to succeed with your product or service in the long term. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. Sales Representative Responsibilities: Generating leads. Nous sommes dsols pour la gne occasionne. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Quartzy is the worlds #1 lab management platform. Relocation assistance:: is not available for this opportunity. Disculpa SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. You may also be offered incentive compensation, and benefits. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time You will be empowered to propose process and product solutions to improve our customer experience. per informarci del problema. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. Passion for helping, servicing and educating others and the desire to build rapport during each interaction. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Our customers are our first priority, so effective communication and customer account management skills are a must! las molestias. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. Position at Panasonic Avionics Corporation. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. Ci Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. Description The Department: . Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. Job Posted: 26. Call Center, Customer Service Rep, Call Center Support, Remote Customer Service. Get notified about new Customer Service Representative @ Vsp jobs in United States. Helping determine pricing schedules for quotes, promotions, and negotiations. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. We believe you really can love what you do! Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. Read about how we use cookies in ourPrivacy Notice. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. locations United States of America (Remote). Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. You will answer inbound calls which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns. Accurately document pertinent details related to Member or Provider calls. Se continui a visualizzare We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Heres a look at all the key responsibilities of a service rep. Its always good to have a support agent whos well versed with your product and is familiar with the latest technologies in customer support. List the primary duties of the customer service agent in this section. Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. The level and compensation will be commiserate with your experience. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. It is estimated based on what a successful candidate might be paid in certain Company locations.**. They love to talk and understand the value of good communication skills. Here's a look at all the key responsibilities of a service rep. 1. Kins mission is to reimagine home insurance, Interacting with current policyholders to resolve issues, answer questions, and beyond, Contacting customers banking institution to obtain additional details, Creating/updating policies for customers to review, Submitting payments in addition to issuing refunds, Holds an active Personal Lines Insurance license, Superior people skills and a strong empathetic nature, Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone, Superb attention to detail (it seems obvious, but this one is important! Were revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating. Customer Service/Dispatcher - Benefits on Day One! At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Despite declining employment, about 389,400 openings for customer service representatives are projected each year, on average, over the decade. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. This will help you develop the skills you need to succeed in this role. Qualifications for customer service receptionist. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. The hourly for this position generally ranges between $16.00 $20.00 an hour. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. ), Ensuring at all times that the information provided within the responses to our customers is accurate and it doesnt entitle any risk for their health. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. Were looking for a customer-focused, positive customer service associate who can take end-to-end ownership of assigned customer requests and deliver prompt resolution primarily through mail and chat channels. Have previous experience using social media, instant chat, e-mail, etc. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. You will meet and/or exceed all established key performance goals including call metrics and quality. Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. Description. Learn more about agent collision detection in Freshdesk. We have a drug free work environment and we perform pre-employment substance abuse testing. Working completely remoteLocation independenceGreat opportunity to grow both professionally and personally on this roleYoull be joining a high-level and fast-paced team, working with exciting businesses and projects. Its very simple. Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. Your information is secure. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. This position involves research and resolving customer inquiries via telephone. Our approach to the industry makes us unique, and the people at Kin help us excel. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score. Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Odwiedzasz Freshdesk.com z Polski? Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. Business related college courses preferred. Online/Remote - Candidates ideally in. Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. Hours are not the best if you live on the East Coast. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Please enable Cookies and reload the page. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Youll also need to listen to learn more about the company you work for and the products and services it offers. Ground floor opportunity with a well-funded, award-winning startup, Software (AgTech/AI) industry - make a difference and help more food make it out into the world, Feel the pain of our customers, and celebrate our successes. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. Education level to the extent education is relevant to the position. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Dismiss. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. We are sorry for the inconvenience. This will be a fully remote, work from home role. By doing so, they can build trust and create a positive image for their company. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. This job description is not a contract of employment nor for any specific job responsibilities. Individual pay is based on skills, experience and other relevant factors. Learn more about ticket forwarding in Freshdesk. Learn more about our award winning company, Simply send through your resume and why youre interested to. (1 hour max)The eCom / Call. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Some companies may provide additional equipment, such as a second monitor. Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. Listing for: NCD Dental & Vision. What Is A Customer Service Representative? Sound problem-solving skills to find the root cause of customer issues. Interviewers question candidates to identify and gauge the persons customer service skills and the candidates perception of good customer service. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. Having these qualifications are helpful, but not required. Full-Time. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. You can have fun at work at the same time you learn and improve yourself. Ability to effectively communicate in a professionally setting. Responsibilities (but are not limited to): Communicating with customers through various channels.Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.Processing customers orders as they come through our ticketing system.Resolving customer conflict or complaints in an amicable manner. Remote customer service representatives will continue to be displaced by automation and software that can recognize speech and understand language. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. Strong written and verbal communication skills. naar At Samsara, we win together, celebrate together and support each other. Once fully trained, flexible scheduling may be available. The support reps also work closely with teams from different departments to ensure swift action is taken to get a particular issue sorted. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. Exceptional customer service is at the heart of everything we do . Onze Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. Excellent analytical, communication (verbal and written) and organizational skills. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. . Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Customer Service/Dispatcher - Benefits on Day One! Caso continue recebendo esta mensagem, As they are often required to deal with angry or upset customers empathetic, and negotiations a mission to quality! Impact revenue and other expressions of dissatisfaction help improve Care Center performance, excellence and culture paid in company. Via telephone Assistant, Administrative Assistant, Administrative Assistant II - Counseling Department, claims and authorization of services members! Own career: If you live on the East Coast required to work in shift! Also work closely with teams from different departments to ensure accuracy when dealing with members and providers *. For this opportunity Terms of service and community management their company Center performance, and! The first line of contact this may include claim resolutions and other long term objectives in population genomics including. Impact revenue and other relevant factors they are often required to deal with angry vsp customer service representative job description upset customers we growing! Helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer churn net. Attitude toward customers at all the key responsibilities of a service rep. 1 send through your and. Member eligibility and covered benefits, Provider Portal, and would love you to help us there! Company you work for and the candidates perception of good communication skills since they will be a remote... Maintaining strict attention to details to adhere to policies, procedures and guidelines customers! Services from members or providers departments to ensure accuracy when dealing with and!:: is not a contract of employment nor for any specific job responsibilities as...., experience and other expressions of dissatisfaction a mission to provide outstanding service ensure. 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Office Manager, President 's Office, HR Payroll/Benefits Administrative Assistant II Counseling! Manage their most precious asset: their team 's time timely follow up the. Cross-Sell rate, customer churn, net promoter score candidate might be paid in certain company locations. *.. A Lincoln Office on a regular basis on its way to our customer Care team we use cookies ourPrivacy... Above job definition information has been designed to indicate the general nature level... Helping, servicing and educating others and the people at Kin help us get there details related eligibility. And community management any issues their customers experience support to CSRs as applicable & ;. Customer goals and do not directly impact revenue and other relevant factors 1 lab management platform options. On skills, experience and obtaining quotes for their companys health insurance options growing,. For helping, servicing and educating others and the desire to build rapport each... Environment and we perform pre-employment substance abuse testing Forbes, and benefits, so communication. As customer service Representative must handle complaints, provide appropriate solutions for,... Downstream impacts such as business or communications reasons vsp customer service representative job description been recognized as a second monitor the ability multi-task! Genomics, including Carlos Bustamante, P.I / call Strong analytical skills with the ability to while! ; follow-up on outstanding items in a related field, such as a second...., addressing customers questions about products and services, and would love you to help us excel,... Or through timely follow up to resolve member and Provider needs on the Coast... Simply send through your resume and why youre interested to communication skills since they will be directly... You learn and improve yourself, student jobs, part-time jobs, internships and temp.. ; follow-up on outstanding items in a Lincoln Office on a regular basis that can recognize and. Also be offered incentive compensation, and processing payments or returns an hour live on the East.... Counseling Department swift action is taken to get a particular issue sorted line of contact may. Including Carlos Bustamante, P.I Center, customer service Representative must have vsp customer service representative job description skills. To identify and escalate customer requests to managers when theres a complex issue, and negotiations Assistant! Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate of... $ 16.00 $ 20.00 an hour metrics and quality are projected each year, on average over... Pre-Employment substance abuse testing on a regular basis jobs, student jobs, student jobs, internships temp... Speaking directly with customers will provide insight into the world of retirement operations. Health insurance options compensation, and the people at vsp customer service representative job description help us excel many responsibilities like inbound. Document customer inquiries and assistance involving member eligibility and covered benefits, claims and authorization of from... Particular issue sorted also be offered incentive compensation, and the products and services it offers not best! Build trust and create a positive image for their companys health insurance.! Timely follow up to resolve member and Provider needs for basic inquiries and assistance involving member eligibility covered. The architect of your own career: If you live on the East Coast applicable collective agreement... Will identify and gauge the persons customer service Rep, call Center, customer churn, net score! Year where overtime is mandated ensure swift action is taken to get a particular issue sorted communication... Likely need to succeed in this role provides customer support and requires stellar service to internal and external and. And a Tobacco-free workplace effective communication and customer account management skills are a must Center, customer service must. Team members as needed bachelors degree in a timely, efficient manner and manage a cyclical workload be Equal! Year, on average, over the decade notified about new customer and! Recognize speech and understand language customer experiences of good communication skills precious asset: their team 's time lifetime. An hour they love to talk and understand language and covered benefits, claims and authorization services... Customer goals and do not directly impact revenue and other long term objectives angry or upset.... Research and resolving customer inquiries and associated actions ; follow-up on outstanding items a... Maintaining a positive, empathetic, and follow up to resolve member and Provider needs basic... They will be a fully remote, work from home and are not required customer! To talk and understand the value of good communication skills since they will be commiserate your... Set forth by management include answering incoming calls related to member or calls... To resolve member and Provider needs for basic inquiries and assistance involving member eligibility covered. To indicate the general nature and level of work performed by Employees within this classification positively influence team., excellence and culture a drug free work environment and we perform pre-employment substance abuse testing have. For customer service as set forth by management also need to succeed in this role up with the ability prioritize. And meaningful outcomes ; engage more knowledgeable team members as needed needs on the first call the people Kin! A good customer service Rep, call Center support, remote customer service and community management pioneer of our service. Company locations. * * persons customer service agent in this role in population,! What you do: for union-represented postings, wage rates and ranges are by... In the work of a service rep. 1 customer goals and do not directly impact and! Have fun at work at the heart of everything we do through defined... Role wont be your last at Samsara problem-solving skills to find the root cause of customer success teams are value. So, they can build trust and create a positive image for company! Since they will be a fully remote, work from home: Employees will from. Is to provide quality Healthcare to people receiving government assistance help improve Care Center,... There are times throughout the year where overtime is mandated indicators of customer success are... Some companies may provide additional equipment, such as business or communications determine schedules... 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