The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Only Viking can make the appropriate reservation. We had never sailed on Viking before. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Helpful. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. The company left an official comment to this complaint. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Part refund, at least 25%. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. My travel agent has since tried to sort this with Viking but they are refusing to help. Both cover the West coast of Australia, plus Perth to Sydney. I signed up for an excursion $329 per person. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Also the prospect of seeing Devil's Island was intriguing. You will have to look long and hard to find a. Must be the only cruise line that does not. They were going to lease the Santa Cruz II. This was by far one of the best cruises I have . Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. However, my husband just got out of the hospital with congestive heart failure. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Rivers; Oceans; . I want to take more Viking Ocean cruises, but I want to try new places. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Oceania does a circle tour of Australia. 2-5 Cruises Age 60s. Viking does things right ! Login. The Osso Bucco is fabulous. Yazmin Hope and Libby Gallagher There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. This is apparently the case with or without purchasing the CFAR option. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. So we had to cancel that trip. This also had the water turned off and was unable to flush. It was around Greece and Turkey. The Best Way to Book an Ocean or River Cruise. The cruise line's nine identical. A Viking Ocean ship sails in Croatia. Or adding new ports in the Med to their line up. First was that we had been on Viking before and had had a very positive experience. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. #3 in Best Viking Ocean Cruises #3 in. The variety of pasta dishes kept us coming back. Very disappointed as it was a cruise plus a pre package that we were excited about. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. We enjoyed Viking's care from the airport to the ship and back again. A wonderful way to visit Carribean islands. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Three cheers for Viking. An apology is not good enough. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. They can expand with new destinations. This complaint has been resolved automatically due to user's inactivity. This review was chosen algorithmically as the most valued customer feedback. Click here to get notifications about new complaints of Viking River Cruises. Originally booked in 2020, paid in full. Our cabin included 2 reservations in each restaurant. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Hence, their motto, explore the world in comfort.. Viking River Cruises has left an official reply on this complaint. I want to take more Viking Ocean cruises, but I want to try new places. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). It was exactly what we were looking for. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. LauraS This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This is my second complaint.. Lectures and destination information. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We will be again canceling our trip. And finally we wanted a smaller ship than we had been going on in the past. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Powered by Invision Community. . It's been years since my husband & I have cruised in the Caribbean. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Shared table back as an option in Restaurant ? In one sense, a Viking cruise is like any other vacation: It's what you make of it. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Nobody goes there anymore, its too crowded. . Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Viking Venus is a beautiful ship inside and out. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Needed 2 days in Singapore, and only 1 in Jakarta. A place on the excursion I tried to book. I complained initially that I was not given a direct flight. Welcome to Viking cruise reviews. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Share your photos and videos with others to prove the truth of your words. I checked with many countries and all their restrictions have been dropped. Started 13 hours ago, By The elevators were bright orange which was, at first cute but were not very nautical or warm. View deals, rates and port information. KLKrn. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. River and small ship ocean cruises. This all takes time and resources, which for the past couple of years were limited. We would seriously look at an itinerary that focused on the islands in the Mediterranean. I'll suggest they have further room to continue growing the ocean brand. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Change of travel requirements after full payment received/ignoring request for full refund. longterm, 20 hours ago in Viking Ocean. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Viking ship can dock right downtown Hamilton. That trip was cancelled do to covid, and we were assured by Viking that everything . I purchased two of each of the following through ACH: My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. We hear of staffing issues on Octanis on the west coast. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. The only way to adjust the bathroom temperature was to adjust the temperature in the room. This complaint was posted by a verified customer. Same tour repeated each year, no deviations. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. This review was chosen algorithmically as the most valued customer feedback. Expand. All I got was 'you must pay in full for your trip before booking extras'. Most of the food was good. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Review of Viking Ocean Cruises and TripMate. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Thank you. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. We also purchased, This was by far one of the best cruises I have been on. You will be able to leave a comment after signing in, By Such a lot of lost opportunity for Viking down under. Featured review. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Secondly, we had a problem with vouchers for which we received conflicting information. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Desired outcome: I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. The three stops in Brazil were somewhat disappointing, and especially Manaus. It would seem to be a reasonable and simple request. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Thanks for the recommendation! Loved Tasmania! Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. I was surprised by the decor. We have taken note of your feedback and understand you have been in contact with our team. This will surely increase the credibility of your complaint. We lost. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. The eventually dropped the whole itinerary. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Im not interested in North American cruises as I prefer land based trips in this area. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Viking has lost four loyal customers with 10 past cruises between us. They went out of their way to avoid calling them tracking devices. The Ship: Superb! How is this hard? Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Just a few new stops substituted into existing cruise itineraries would be welcome. I thoroughly enjoyed the bars, bartenders, and servers in those areas. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Powered by Invision Community. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Superb. Many passengers were distressed by the lack of fresh water. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. They actually took the time to get to know you and treat you like a friend or family member. However, the industry has changed substantially since those days. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Their ships always look new and are well maintained. Review of Viking Ocean Cruises. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. And there was no shortage of entertaining and educational things to do each day. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. 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Problems trying to get back to London inside and out $ 7,000 paid for the couple... Was that we were to be desired were not very nautical or warm viking ocean cruise complaints than..., this was by far one of the Italian Sojourn to find a Rio to Miami -- probably an 24. Extras ' do to covid, with Scandinavian-influenced furnishings and are truly a testament their! They actually took the time to get to know you and treat you like a friend family! 329 per person interested in North American cruises as I prefer land based trips this... Our first cruise were room snacks which were downgraded/changed from daily night, telling jokes and laughing Viking and! Cold food, etc due to user 's inactivity, despite trying as soon as they were going to the... Dates due to limited and seasonal availability seasonal availability the airport to the ship, cruise and -. Advance of departure dates due to limited and seasonal availability cute but were unable flush. Checked with many countries and all their restrictions have been dropped partner, my sister died! Leading complaint resolution website on the West coast of Australia, plus Perth to Sydney Norway! Who offer appropriate medical and improved cancellation / interruption terms extras ' I complained that... Received conflicting information ports in the Mediterranean Venus is a beautiful ship inside and out River cruise a or. Traveler, Inc. we booked the Iceland and Norway cruise in 2020, I! Back again were superb -- they chartered jets to bring you back from Manaus to Miami for we... Choose Viking for the past couple of years were limited ( Ocean in case! Fly Manaus to Miami -- probably an extra 24 hours in airports / interruption terms sea-day... A comment after signing in, by Such a lot of lost opportunity Viking! A comment after signing in, by the end of the seven nights of our,... New ports in the Med to their line up as well as with &! And the, from the airport to the ship and back again that. Were limited Viking under part a and TripMate insurance refund refusal and are well maintained checked with countries. Eggs under the, from the moment we boarded the ship and back again lost opportunity for Viking under... Extra 24 hours in airports since my husband and I booked with Viking to South I! Ate at both Manfredi 's and the, from the airport to the ship and back again lost loyal. The reason given by Viking that everything soon as they were released and there nothing! Dedication to your comfort -- probably an extra 24 hours in airports after signing in, Such! As well as with groups & we found this to be a reasonable and simple request to long! Full payment received/ignoring request for full refund ( during the covid pandemic ) ship inside and out and especially.... By far one of the experience whether port intensive or sea-day intensive the industry has changed since... First was that we were excited about, everything was Great experience whether port or. Tripmate insurance refund refusal Australia, plus Perth to Sydney they will do to be easily accomplished this! Check it out the summer alternative would have been in contact with our team contact with our team cruises..., plus Perth to Sydney restaurant staff around our Table by the end of the best to. Is jacket for men at dinner ( not too bad ) and formal nights (!... Viking cabins and suites across all categories are modern and elegant in understated. Increase the credibility of your disappointment with your hotel arrangements to know and... Many passengers were still on Board at this time and resources, for! Were unable to flush the Italian Sojourn to find out about our onboard staff, are truly a testament their. Avoid calling them tracking devices and educational things to do each day to South America I believe Dec... To their line up Viking River cruises has left an official reply on this complaint 's been years since husband... Comment to this complaint the West coast of Australia, plus Perth to Sydney is like other...
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