There is no need to send your old pass - we only need proof of your new address. You can find out more information about the DVLA standards onlinehere. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! No trains are running from the station. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, [email protected], A utility bill (e.g. We will accept a marriage certificate or letter from a solicitor as proof of your new name. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Applications for school travel support take 30 working days to process. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Enter the amount you want to be refunded and click Submit. Term time passes are valid Monday to Friday, until 8pm, during term time only. All applications received more than 30 working days ago have been processed and the travel passes issued to school. If you receive the following benefits, you will not be charged the fee and you can apply online. Arriva North West. Bus Service Operator Grant Survey 2021-22. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. We are sorry for any inconvenience caused. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Contact Transport for London lost Across Merseyside and Halton. Please note - we cannot replace lost or stolen passes via email. No, your current elderly persons travel pass will remain valid for travel until it expires. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Please try again. The repair team will get to work and get the damage fixed as soon as they can. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. if you have already created an online account, if you have already created an online account. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Make a note of the expiry date of your current bus pass so you know when to renew it. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Best . /OPM 1 If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Visit the schools transport assistance page for information on travel passes to schools and colleges. Pensioners face bus rule change. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Mersey Ferries also offer a range of cruises. 1 Mann Island, L3 1BP Liverpool, UK Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Please contact us on 0300 303 4240 or . You can apply for a bus pass up to 8 weeks before it is needed. Your phone company may add its own access charge, but they will tell you about this. Liverpool Lime Street is currently closed to the public due to a security threat. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. stream If you find your pass after requesting a replacement pass, the charge cannot be refunded. If the chip in your pass is not working we will not charge you to replace your pass. } !1AQa"q2#BR$3br April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Providing the journey starts or ends in Cheshire . Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. You may be asked to confirm your National Insurance number or other personal details. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Make sure that you have told us if you have changed your name . When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. endobj If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to [email protected] for further support. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Find out about public transport fares and passes. However, if you receive Universal Credit you will not have to pay the fee. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" We will charge you to replace a damaged pass. Please ensure you have signed and dated the form below and have included copies of the documents requested above. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. is a dial-a-ride service for people who are unable to use regular public transport. My pass does not scan on buses within Merseyside. merseytravel birkenhead bus station phone number Tatko na pesmaricu. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Why must I now pay 10 for an Over 60s Travel Pass? 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