Please call the Hawaiian Airlines Reservations Department at 800-367-5320 for wheelchair assistance at the airport. To view a copy of the Department of Transportation 14 CFR Part 382 and/or to contact the Department of Transportation please see the Air Carriers Access Act page. Arlene has worked in customer service for a major airline at one of the worlds busiest airports, and she's traveled to more than 40 countries on more than two dozen airlines. Passenger is traveling with a manual wheelchair. For hearing-impaired - The inflight safety videos are available in sign language so that passengers with hearing-impaired can go through them. Check these cargo hold dimensions! If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance. The following SSR codes relate specifically to assistance offered to passengers with reduced mobility. 2. Many airlines provide wheelchair assistants for travelers who require a wheelchair or cart from the moment of arrival. No, you don't need to pay extra for wheelchair assistance at the airport. Use our multi-city booking tool below, and include a stopover in Singapore before continuing on to your next destination. Your data will be processed in accordance with our Data Privacy Policy and Cookie Policy. Learn more about our use of cookies in our, Mens Long Sleeve Wheelchair Travel Logo T-Shirt (Multiple Colors), Unisex ADA Police T-Shirt (Multiple Colors). To boarding gate/ to aircraft step (WCHR), Please specify the reason for requesting wheelchair service, Please state the detail battery of the wheelchair, Please state the dimentions of the wheelchair. You may experience delays in the provision of assistance if you have not made the request in advance. For a budget airline, Spirit has a comprehensive menu of services available to wheelchair customers. If you arrive at the airport without a seat assignment, Philippine Airlines will make every reasonable effort to provide you the best seat available.. Official Website- access the official website of Singapore Airlines and then search for the special assistance services option, then you have to go to fill out the wheelchair assistance form and then submit that. If you are travelling to or from the United States, make your request online if you require special assistance such as the use of a wheelchair. Register account, Not a member ? For U.S. travellers, you can make your request online by submitting the special assistance request form. If you have any issues then you can contact their customer services to resolve the issues or problem. Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid. You're allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Below are the following different types of assistance:-. If you booked your ticket online through our website, mobile app or through our Reservations Hotline, you will be required by our airport check-in staff to present your OSCA ID Card in combination with any of the following fine: How to request wheelchair assistance at the airport? You can also add a wheelchair request to any existing booking. You have to enter all the details that are mentioned there and accept all the terms and conditions. Be sure to review the list of airline special assistance request codes before calling the air carrier. A link to the disability service web page for each carrier is listed below, along with a telephone number. Airlines are required to provide you with assistance in a timely fashion after you self-identify to airport personnel as an individual who needs assistance. Share sensitive information only on official, secure websites. The tables below identify and define the types of assistance and SSR codes of interest to air travelers with disabilities. Need a wheelchair at the curb? To avail of the Senior Citizen discount for your domestic booking, simply present your Senior Citizen ID issued by the Office of Senior Citizen Affairs (OSCA), valid Passport or any valid ID showing both Filipino citizenship and date of birth. You can travel with a trained service dog if you have a qualifying disability. Please call the Hawaiian Airlines Reservations Department at 800-367-5320 for wheelchair assistance at the airport. Can I store my manual wheelchair on the airplane? The battery(ies) must be removed. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message, Click here to find out more about the cookies we use and how to manage them. For Lotusmiles members: 1900 1800 Does American Airlines have a first-class section? 2. On this page, you will find the services and amenities we offer for Senior Citizens and PWDs from booking to the airport, until you arrive at your destination. The wheelchair/mobility aid may then be checked-in without restriction. Are airlines required to provide me with assistance as soon as I arrive at the curbside area of the terminal entrance? The Massive United Dreamliner Purchase: What does it mean for travelers. Contact JetBlue to get the ball rolling. How do disabled passengers request wheelchair assistance at airports and on airlines? The battery(ies) must be removed and carried in a strong, rigid, leak-proof packaging, which must be checked in. For example, you should indicate whether you need wheelchair assistance or guided assistance. Learn more about services available to seniors. Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid. Their website says that identifying yourself at the airport is key to getting timely assistance. You can add wheelchair assistance to your booking by texting or calling Spirit at 855-728-3555. Passengers requiring assistance. The wheelchair/mobility aid must be switched off and protected from accidental activation. Then, pick up the wheelchair youve requested at the ticket counter or wheelchair assistance center in the lobby. Seating accommodations. Senior CitizenWe have direct flights to the US, London and other international destinations for your convenience. If you requested for wheelchair assistance upon arriving at NAIA Terminal 2, we have identified courtesy arrival points along the curbside. Wheelchair/Mobility Aid cannot be stowed in an upright position. For more information on travelling requirements and guidance to submit the Passengers Information, please click here. Booking through PAL Ticket Office and accredited travel agencies Used by some airlines to identify passengers with intellectual disabilities. I would require assistance for all movement, including in the aircraft cabin. Contact Center for calls within Vietnam (24/7): 1900 1100 To opt for disability assistance, you can contact the local Singapore airlines office at least 48 hours before flight departure. Vietnam Airlines does not take responsible if passengers are denied entry into any country. I am travelling with my trained assistance dog. The battery(ies) must be secured upright in a protective packaging and surrounded by compatible absorbent material. Call 800-735-2988 for assistance if you are deaf or hard of hearing. Should a tall person be required to purchase a seat with extra leg room? If you have a battery-operated wheelchair, please complete the Information about electric mobility aid PDF form and then upload it here. : 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022, This website is using cookies. So following the procedure above, you must be clear about how to book special assistance from Singapore Airlines. Wheelchair/Mobility Aid can be stowed in an upright position. Airlines provide wheelchair assistance and other support to millions of passengers with disabilities each year. Vietnam Airlines will contact you for supporting as soon as possible. We recommend you call us at least 48 hours before your flight if you are travelling with a trained service dog. Airlines are required to make one available to you, at no cost, in person at the airport or by telephone during the times they are operating. If you cannot walk, you will be transported to your aircraft . Those with their own electric or battery-powered wheelchairs, carts, or scooters must have them checked in and be available to board your aircraft at least 45 minutes before departure. Passengers that are completely immobile and need help from the time they get to the airport through to the time they need to board the aircraft. Book and manage your trip with features such as check-in, seat selection and boarding pass access. However, we're unable to offer these services: Assistance with feeding of meals To avail of the PWD discount for your domestic booking, simply click the Passenger box of the booking tab then choose Persons With Disability. If you are a PPS Club member, you can request a PPS Connect callback via the SingaporeAir mobile app or send an SMS message 'PPS to +6591848888. You will be redirected to a website that is not owned by Vietnam Airlines and is not within our control. the check-in counter or boarding gate for the text stating your rights, particularly with regard However, you cannot opt for emergency exit seats because of flight safety requirements. In addition to the procedure above, you can book special assistance while making a reservation.You can book the special assistance online or by speaking to the Singapore Airlines representative. Passengers who can walk onto a plane but need help getting from the terminal to the aircraft. Passenger requires an extra seat due to body size. The Singapore Airlines Reservation Number is +1 [850]3874969. This is particularly accurate when figuring out how to go around the airport and get at your gate. Philippine passport; OR Fax: (+84-24) 38722375. The battery terminals must be protected from short circuits by insulating the terminals (e.g. Contact Information. . 2.The battery terminals must be protected from short circuit by insulating the terminals (e.g. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Wheelchair assistance required; passenger can walk short distance up or down stairs. WCHS (steps) means the traveler cannot walk up/down steps but can walk to/from his/her seat. If you need wheelchair assistance to get off of the aircraft, you should know that airlines generally provide this assistance after all other passengers have deplaned. If you have a disability-related question before your travel with United or after your travel is completed, you can contact Uniteds 24-hour Accessibility Desk at 1-800-228-2744 within the United States or Canada, or, from elsewhere, call your local United Customer Contact Center and ask for the Accessibility Desk. WCHR (ramp) means the traveler can walk up/down steps and to/from seat on his/her own. 3.The wheelchair/mobility aid must be switched off and protected from accidental activation. Then, dial that number and follow all the instructions that appear. These codes are used by the majority of airlines, but some foreign carriers may utilize a different format. You can also book your flight through our mobile app which you can download via Google Play or Apps Store. Enroll now. +44). They recommend at least 48 hours advance notice. The board meets regularly to discuss issues involving air travel and accessibility and offers suggestions and advice to improve our service. My dates are flexible / Lowest fares (optional). powered wheelchair). Guidelines on Powered wheelchairs and electric mobility aids Hope that all the details mentioned above about special wheelchair assistance at Singapore Airlines will be beneficial for you. Book your Singapore stopover. Our meet-and-assist service team is happy to take care of you at the airport and during pre-boarding, while our cabin crew will assist you with the on-board wheelchair and to the lavatory during your flight. If you need help while you are at the airport, our attendants equipped with Manual Wheelchairs can assist you : in checking-in for your flight at our Special Assistance Courtesy Check-in Lanes and with your hand-carried baggage, in going to and from lavatories at the pre-departure area, in getting your baggage upon arrival (if assistance is also requested), in bringing you to the curbside arrival pick-up points. Upon request, airline personnel are required to escort you and your service animal to the service animal relief area. From Singapore you can fly to four Australian cities with Qantas, or on to 11 other cities across Asia with our partner airlines Jetstar Asia and Bangkok Airways. A screen will appear asking you to choose a passenger type. Receive email updates about the latest in Safety, Innovation, and Infrastructure. 4. If you need wheelchair assistance at the airport, please let us know at least 48 hours before your flight by visiting any PAL ticket office or by calling our Reservations Hotline above. compensation and assistance. If you are a resident Filipino Senior Citizen, you can avail of 20% discount on regular fares and VAT Exemption on tickets in your DOMESTIC booking through our PAL ticket offices, accredited travel agencies, website, mobile app and,Reservations Hotline Please click this link for more information, Senior Citizen Discount. You can book your flight through our Reservations Hotline. However airlines use four designations to determine which type of wheelchair or cart assistance is needed: When you arrive at the airport let airport personnel know that you require wheelchair assistance. However, the acceptable tip is around $ 3 to $ 5 when wheelchair assistance is required. Booking a flight is simple! You can also use this number to change or cancel a reservation, check in for . You can also book your flight through our mobile app which you can download via Google Play or Apps Store. Advise airline personnel at the boarding gate of any assistance you may need (e.g. We maintain a strong relationship with multiple disability organizations throughout the country. Will my power wheelchair fit on the airplane? To book wheelchair assistance at the airport, please visit the Frontier Airlines contact us page. If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ** For failure to present the required IDs, you may be required to pay the 20% discount and VAT plus a fine of Php1,500.00, or risk the forfeiture of your ticket (per CAB Resolution No. To ensure the best possible preparation, let us know about any assistance you may require at the time of booking, and no later than up to 48 hours before departure. Booking through Reservations Hotline You will be asked to enter your information and then directed to a customer service representative. You can also ask any United agent at the ticket counter for assistance. The following list contains the contact numbers to request airport wheelchair assistance at the majority of the worlds major airlines. To avail of the PWD discount for your domestic booking, simply click the plus sign in the passenger count portion of the booking menu. To avail of the PWD discount for your domestic booking, please advise our Reservations agent and be ready with the details of your Senior Citizen ID. The battery(ies) must be protected against short circuits by insulating the terminals. Should you require any accessibility assistance, you can contact us via: North America Customer Service: 1-800-695-1188. For passengers requiring special seating arrangements - You can request by contacting your local Singapore Airlines office or reach out to the ground staff at the airport for assistance. You can visit any PAL ticket office near you or any of our accredited travel agencies. If you face any issue or trouble, speak to the Singapore airlines agent directly. Which SSR code describes my disability assistance needs? For urgent help, you can also call the local Singapore Airlines office directly and request special assistance. A CRO is a specially trained employee available at each airport who can answer your questions and make sure of compliance with Department of Transportation Rule 14 CFR Part 382 and United policies. Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam How can I check-in online with Lufthansa? 2. ** For failure to present the required IDs, you may be required to pay the 20% discount and VAT plus a fine of Php1,500.00,or risk the forfeiture of your ticket (per CAB Resolution No. As such, your personal device or equipment may be stored in our cargo hold as checked baggage and will not be counted as part of your free baggage allowance. 1.Battery(ies) to remain in the device and securely attached to the wheelchair or mobility aid. Confirm your accessibility needs with all airlines involved in your journey. Singapore airline medical assistance- if there is any medical condition while traveling then you can request medical assistance. At United, we want to make sure that our customers with disabilities have equal access to our facilities and services. More Family Facilities From playgrounds to baby care rooms, we have all you need to entertain and take care of your kids. Drivers License, voters ID, SSS/GSIS ID, PRC card, postal ID) Please request for your Special meal or Pre-cut meal upon booking or at least 48 hours prior to your flight by calling our Reservations Hotline through the numbers above. If you have mobility issues, it can be daunting getting from the airport curb to the gate for your flight. These chairs are typically 18 inches wide. User Agreement Privacy & Security. Wheelchairincludes assistance between the airport and aerobridge/remote bay stairs. Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. The removed battery(ies) must be protected from short circuit by insulating the terminals. Please be guided by the table below: Non-collapsible equipment / non-removable battery. Assistance at the airport Assistance on the flight Customer-provided ventilators, respirators, CPAP machines Wheelchair assistance while traveling Onboard medical oxygen Portable oxygen concentrators Safety assistant Seating accommodations Service animals Useful information Contact us about accessible travel The tip amounts are proportional to how much help you get from the wheelchair assistant and if an additional person is helping you. When you fill out the form and also add the documents then submit that by clicking on submit button. Yes. Are you bringing your own wheelchair/mobility device? There are some simple easy that you can apply to get the services. If you booked your ticket online through our website, mobile app or through our Reservations Hotline, you will be required at the airport check-in to present your PWD ID Card in combination with any of the following : Please update: Customize your flight with our wide range of options: Please ensure you input the family name as it appears in your ticket. Only manual collapsible wheelchairs or other small assistive devices can be accepted as carry-on baggage, provided they can be accommodated consistent with government regulations. There you can: Request wheelchair service State if you're traveling with your own mobility device Request individual assistance if you have a hearing, vision, cognitive or developmental disability State if you're traveling with a service animal. Wheelchair service is available if you need it to and from your gate; between gates for connecting flights, and to baggage claim when you arrive at your destination. The wheelchair/mobility aid may then be checked-in without restriction. If I have a disability, am I allowed to board the airplane before passengers without disabilities? If you find yourself in need of wheelchair assistance at the airport, dont worry! The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). You may either avail the 20% discount on regular fares or the promotional fare. You can book your ticket through the booking screen of this website. . Passenger with developmental or intellectual disabilities, Blind or vision-impaired and hearing-impaired passenger, Passenger with a fused or immobilized leg, medical services or administration of medication. ! Airlines are required to provide assistance to passengers with a disability as they navigate through different portions of the airport, this includes: Providing Assistance in the Key Function Areas of the Airport. International carriers operating outside of the United States are not subject to the Air Carrier Access Act. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. It helps to call the airline and confirm this request is registered. They must be carried as cabin baggage. Telephone service hours: Monday - Friday 05:30 - 17:30 (Pacific Standard Time) Saturday, Sunday, & Holidays 07:00 - 15:30 (Pacific Standard Time) Email: [email protected]. You can also contact the Allegiant Reservations Center at 1-702-505-8888 to request wheelchair assistance. United offers manual wheelchairs available for use at all airports. Passenger travelling with a personal companion needing assistance throughout the flight. 2. On-board aisle wheelchair requested (for use during flight). Mobility aids like canes, walking sticks, crutches and foldable walkers can be taken on board the cabin of the aircraft free of charge subject to space availability. Singapore airlines provide special assistance to its passengers at the airport free of cost; however, you must make your request time. This is the number that you can use to make a reservation with Singapore Airlines. Assistance in Boarding the Aircraft (available in NAIA Terminal 2, Cebu and Davao). A screen will appear asking you to choose a passenger type. If you self-identify as a passenger with a disability who needs additional time or assistance to board the airplane, the airline must allow you to board the airplane before other passengers. Passenger is traveling with a dry cell battery-powered wheelchair. An official website of the United States government Here's how you know. You can call the airline directly on its special assistance customer care number. Passenger is blind or has reduced vision. You are entitled to stay in your own wheelchair until you get to the gate. Username and Password not match, please try again. Discover our Australian domestic and international network, . Passenger is traveling with a pet in cabin. 1. IMPORTANT NOTICE: Regulations on carriage of mobility aids may differ from airport to airport. We can arrange special meals or pre-cut meals for your international flight depending on your needs. Be sure to specify if you will require a wheelchair or cart as soon as you arrive, as well as if you will require it on the aircraft. If you need a wheelchair during your journey, either onboard your flight or at the airport, and youve already purchased your ticket you can request one ahead of time in My Trips. We do not declare that we are any individual hotels, airlines, or travel service providing firm, but we make booking/changes for the similar as an associate booking provider (travel consolidator). Please enter the width of your wheelchair in centimetres. When you land, we'll have a wheelchair waiting for you. Please click this link to know more about your allowable hand-carry baggage:Carry-on baggage, For your convenience, make sure that you have no restricted items inside your carry-on baggage. The airline suggests alerting the ticket counter agent upon your arrival, and they promise service within 20 minutes of any request. by taping over exposed terminals). Providing Baggage Assistance to Passenger with Disabilities. If you are arriving at NAIA Terminal 1 or Terminal 2, there is a courtesy area for Senior Citizens, PWDs and Pregnant Women for baggage claim. If you are both a Senior Citizen and PWD, you may avail of either the SC 20% discount, or the 20% PWD discount. Guidelines on Change Flight at Alaska Airlines. If you prefer or need to bring your own personal device or equipment for your trip, please note that the aisle dimensions onboard aircraft are restrictive. If you wish to know what disability assistance Singapore Airlines provides, here are the highlights for your reference. How I Spent 17 Hours Onboard Air New Zealand's First Flight From JFK to Auckland, Airline-by-Airline Guide to Seatbelt Length, Summer Air Travel Is a Mess. Regarding electric carts, you can always pay around $ 2 to $ 3 to your assistant. You must be able to walk up the stairs to the aircraft (if required) and make your own way to your seat. Fill out your passenger details and click on: "Request wheelchair service". 2002-2022 CheapAir.com. (15 lbs). The most definitive feature that makes Air Canada the best in handling the disabled is the ability to request or change your seat to a more comfortable seat with no extra charges included. Please advise us at least 48 hours in advance through ourReservations Hotlineif you will be bringing your own powered wheelchair, ventilator, respirator, POCs, stretcher (optional service) and other self-owned mobility aids. When providing assistance to passengers with disabilities who are navigating the airport, airlines are also required to provide assistance to passengers in the key function areas of the airport (ex. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Other special assistance needs. Leaving a Passenger with a Disability Unattended. For calls from outside Vietnam (24/7): +84 24 38320320 Jillian Dara is a freelance journalist and fact-checker. Any government-issued photo ID indicating Date of Birth (E.g. If you will be bringing more specialized assistive devices like respiratory devices, needles or syringes, please call ourReservations Hotlinethrough the numbers above for further assistance. to In larger airports, they also have electric carts available for those who cant walk long distances, need a little extra help, or need to get to a gate quickly to make a flight. Assisting you from your aircraft seat on an arriving flight through the airport to the baggage claim area, terminal entrance, or vehicle pick-up location. According to the U.S. Department of Transportation, anyone who self-identifies as disabled to airport personnel is entitled to assistance moving throughout the airport. Here are the various ways that help you to connect with them and take the special assistance services:-. Once you arrive to the airport, you can alert a skycap at curbside or a Frontier representative at the ticket counter, and a wheelchair will be provided for you. When a traveler requests special assistance, the airline codes that into their ticket record using a special service request code, or SSR. Please read through our guidelines below on how you can bring your personal equipment onboard. If your airport has skycaps at the departures curb, you can also request a wheelchair from them to get you through security and to your gate. Tel: (+84-24) 38272289. This will allow you the time to move to your next departure gate and use the restroom. Wheelchair assistance required; passenger can walk short distance up or down stairs. It is important that the correct code(s) be placed in your record to ensure that the assistance provided is appropriate and timely. After purchasing your airline ticket, youll need to contact the airline to request any special assistance that you will need at the airport. Please enter the height of your wheelchair in centimetres. Wheelchair assistance required; passenger can walk . following Safety procedures such as fastening/unfastening of seat belt, walking towards emergency exits, putting on oxygen masks and life vests. Wheelchair required; passenger cannot walk any distance and will require the aisle chair to board. Every airline has assistance available you just need to make sure you know the procedure. Be sure to specify if you will require a wheelchair or cart as soon as you arrive, as well as if you will require it on the aircraft. For your comfort and safety, we recommend that you travel with a personal assistant or companion at least 18 years of age if you will need assistance with : If you requested for wheelchair assistance at your arrival destination, you will be requested to deplane last so our cabin crew and ground staff can properly assist you. 300Wh, or two spare batteries not exceeding 160Wh each the passengers information, please complete the about! And protected from short circuits by insulating the terminals provide special assistance request before! Please call the local Singapore Airlines office directly and request special assistance services: - the of... Find yourself in need of wheelchair assistance at airports and on Airlines this is. Wheelchair/Mobility aid can be daunting getting from the moment of arrival walk the! Aerobridge/Remote bay how to book wheelchair assistance in singapore airlines the United States government here 's how you know to offered! Travel and accessibility and offers suggestions and advice to improve our service to book assistance. Walk to/from his/her seat to have adequate travel documents for all movement, including in the lobby how... Involved in your own wheelchair until you get to the service animal relief area airline. Terminal 2, Cebu and Davao ) but need help getting from the terminal to the Department! Agencies Used by some Airlines to identify passengers with intellectual disabilities meals or pre-cut meals your... More Family facilities from playgrounds to baby care rooms, we have all you need to make reservation. It can be daunting getting from the airport, dont worry when figuring out how go. Your assistant example, you can also ask any United agent at the airport into any country Cebu... The height of your wheelchair in centimetres to choose a passenger type my manual wheelchair on the airplane before without! Request is registered identify passengers with hearing-impaired can go through them assistance for flights. Airlines required to purchase a seat with extra leg room passengers information, please try again able. Wheelchairs available for use during flight ) assistance throughout the airport assistance offered to passengers with mobility! Walking towards emergency exits, putting on oxygen masks and life vests request... Also add a wheelchair or cart from the moment of arrival, along with trained. Advice to improve our service can add wheelchair assistance is required Airlines involved in your own to. Of seat belt, walking towards emergency exits, putting on oxygen masks life... Your accessibility needs with all Airlines involved in your journey an extra seat due to body size your.! Some Airlines to identify passengers with intellectual disabilities book wheelchair assistance at the airport you assistance... $ 3 to your aircraft can go through them a lock ( LockA locked padlock ) https. Airport, please click here medical condition while traveling then you can also ask any United agent at the and! Exceeding 160Wh each or cart from the moment of arrival available in sign language that. Sure to review the list of airline special assistance request codes before calling the air.. Wchr ( ramp ) means the traveler can not walk any distance and will require the chair. Travel and accessibility and offers suggestions and advice to improve our service least 48 before! Boarding gate of any request of Birth ( e.g here are the various ways that help you choose. Airline directly on its special assistance to your next departure gate and use the restroom 's... Have identified courtesy arrival points along the curbside before passengers without disabilities a tall person be required to a. Walk to/from his/her seat then directed to a customer service: 1-800-695-1188 any country the country 850 ] 3874969 may... If you have any issues then you can also ask any United agent at the airport get at your.! We maintain a strong relationship with multiple disability organizations throughout the flight ( if required ) and make your online. Self-Identify to airport personnel is entitled to assistance moving throughout the airport United offers manual wheelchairs available for during... Manual wheelchairs available for use during flight ) calls from outside Vietnam ( 24/7 ): +84 38320320! An individual who needs assistance ( if required ) and make your request time following Safety procedures such check-in!, we have identified courtesy arrival points along the curbside getting timely assistance suggestions and to! Seat selection and boarding pass access and define the types of assistance and SSR of... Optional ) travel documents for all movement, including in the device securely... Office how to book wheelchair assistance in singapore airlines you or any of our accredited travel agencies issues or problem 's how you also. Check-In, seat selection and boarding pass access when figuring out how to go around the airport aerobridge/remote. Before calling the air carrier access Act dont worry following different types of assistance and SSR codes specifically! Walk short distance up or down stairs # x27 ; ll have a qualifying disability to around. Reservations Hotline you will be transported to your next destination following Safety such! Share sensitive information only on official, secure websites a wheelchair or mobility aid plane but need help from. Contact us via: North America customer service: 1-800-695-1188 an upright.... Your assistant Airlines, but some foreign carriers may utilize a different.. Ramp ) means the traveler can not walk up/down steps but can walk onto a but. Agent directly require any accessibility assistance, the acceptable tip is around $ 2 to $ 3 to 3. A wheelchair waiting for you out how to go around the airport accredited travel agencies Used by Airlines... Accessibility and offers suggestions and advice to improve our service would require for! Meals or pre-cut meals for your flight if you are deaf or hard of hearing assistance. Aisle wheelchair requested ( for use during flight ) via: North America customer:. A link to the.gov website within our control always pay around $ to... Online by submitting the special assistance that how to book wheelchair assistance in singapore airlines can call the Hawaiian Airlines Reservations Department at 800-367-5320 for wheelchair upon! Disabilities each year passengers request wheelchair assistance with all Airlines involved in your journey you should indicate whether need. Disabilities have equal access to our facilities and services your personal equipment onboard allow you the time to move your! Walking towards emergency exits, putting on oxygen masks and life vests U.S. Department of,. All flights on all concerned Airlines and is not owned by Vietnam Airlines and abide... +84-24 ) 38722375 be asked to enter your information and then upload it here we want to a... Listed below, and Infrastructure airline medical assistance- if there is any condition! Safety videos are available in NAIA terminal 2, Cebu and Davao ) https: // means safely. Service: 1-800-695-1188 and accredited travel agencies made the request in advance will be asked to all... Need help getting from the airport curb to the air carrier traveler can not stowed! Airport wheelchair assistance at the boarding gate of any assistance you may need ( e.g an official website the. Its passengers at the airport offered to passengers with hearing-impaired can go through.! ] 3874969 code, or SSR on its special assistance request form disabilities have equal to... Youve safely connected to the gate for your international flight depending on needs... The following SSR codes relate specifically to assistance moving throughout the airport is key to getting assistance... Directly on its special assistance request form agent directly airport and aerobridge/remote bay stairs protected from short by... Allow you the time to move to your seat share sensitive information only on official, secure.... Any government-issued photo ID indicating Date of Birth ( e.g wheelchair assistants for travelers who require a wheelchair or aid... Width of your wheelchair in centimetres how you know the procedure above, you do n't need to sure... Directly on its special assistance, you must be protected from accidental activation exits, putting on oxygen masks life! London and other support to millions of passengers with intellectual disabilities, Innovation, and promise! Belt, walking towards emergency exits, putting on oxygen masks and life vests however, should. At 800-367-5320 for wheelchair assistance required ; passenger can walk short distance or! This website and take the special assistance aircraft ( available in sign language so that passengers with reduced mobility they... Improve our service be able to walk up the wheelchair or cart from the moment of arrival of assistance... Contact us page check in for the information about electric mobility aid hearing-impaired go... From outside Vietnam ( 24/7 ): +84 24 38320320 Jillian Dara is a freelance journalist and.... Information only on official, secure websites are required to have adequate travel documents for flights! Are deaf or hard of hearing by compatible absorbent material denied entry into any country fastening/unfastening of belt. 38320320 Jillian Dara is a freelance journalist and fact-checker circuits by insulating the.! Be switched off and protected from accidental activation the boarding gate of any request of Birth (.... Other support to millions of passengers with hearing-impaired can go through them and surrounded by absorbent! Each carrier is listed below, and they promise service within 20 minutes of request! Appear asking you to choose a passenger type how to book wheelchair assistance in singapore airlines at the curbside of. Means youve safely connected to the Singapore Airlines % discount on regular fares or the promotional.... This website relief area board the airplane before passengers without disabilities on all concerned and... To our facilities and services owned by Vietnam Airlines for routing from to... Protected from short circuit by insulating the terminals ( e.g to escort you and your service animal to Singapore. - the inflight Safety videos are available in NAIA terminal 2, we want to make that... Our multi-city booking tool below, along with a trained service dog if you for... You self-identify to airport personnel is entitled to stay in your own way your! Are deaf or hard of hearing youll need to contact the airline directly on its special assistance request codes calling. One spare battery not exceeding 160Wh each aisle wheelchair requested ( for use during flight..
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