Contact E-PASS. I guess Im not making myself clear. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. Has the payment for the reservations been deducted from your credit card? In Milan, the minimum price that can be purchased is 3 zones and is valid for 90 minutes from the first validation. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. To make the online purchase of your season ticket, follow this procedure: 1. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. You can request an invoice during purchase by selecting the relevant option on the Payment page. Then do the same on italotreno.it/en. Choose the offer and the service you prefer, or click on OTHER OFFERS. Give back to the Community. Im not quite sure whether to not add journeys from my trip to our passes. Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. WebYou must use the pass within 11 months of purchase. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. THA. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Hi, Mario This isnt the Trenitalia website; I dont work for them. . Select the Pass you wish to request a refund for. Online sales close 15 minutes before the scheduled departure time. What if I bought a ticket for a specific time and I wasnt able to catch the train. Within what limit can I use my only train pass to Milano? Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. Thanks for your support. You can only make one trip, in one of the directions indicated on the ticket. Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. I am looking at buying a pass for 7 days. I was unable to activate the subscription purchased online within the requested time, what should I do? Press the Xbox button to open the guide. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. There will always be a charge for the reservation in Italy. Please read all answers above. The only difference is if you use the train company direct (e.g. Please provide a reason for your refund request. Press the Xbox button to open the guide. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. Choose how many adults and children are traveling in the group, and click Send to get to the search results. how to activate trenitalia pass nintendo backup codes not working how to activate trenitalia pass. Error subscribing to the newsletter. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. If you do have problems, however, you arent stuck waiting to buy tickets on site. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Can I add the ticket I purchased to Apple Wallet? Select Profile & system > Settings > System > Console info. 3. The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. Will the ticket be forfeited or I can still use it on the next available train? Non riesco ad acquistare/rinnovare online, come mai? They, like many others they are merely acting as an agent for the train company. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. based on the distance in km between origin and destination, and on the class. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. Which card can I load my electronic subscription on? Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation. Yes I know thanks, I am looking at booking those tickets and try to get my credit card company to dispute the charges for the treitalia pass since You will be sent an automatic e-mail with the purchase data and a text message to your phone number. If you have an Apple Watch, you If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? Following Friday morning train to Fukuoka. Select Reset console. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. Appreciate your advice, thanks. To create a VM and activate it with an AVMA key, do the following: On the server that will host virtual machines, install and configure the Microsoft Hyper-V Server role. NO WHERE does it allow me to choose car or seats. Detailed steps to turn off Activation Lock are as follows. . Account. L'abbonamento settimanale, mensile o annuale bidirezionale. Here our staff will load your card manually. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. Do you have an activated Pass for which the validity period already started? Again, I have to choose the my journeys manually. 1 Traveler. Press the Xbox button to open the guide. Required fields are marked *. Go to 'Pass details' and then to 'Refunds and exchanges'. How can I retrieve the ticket? Known languages: Deutsch, Italiano, English. , Note: Shipping and Pass Protection* costs are non-refundable. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. You get automaticly a seat assigned. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. What can I do? From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. Supra-regional fare tickets are valid for 4 hours from validation. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. When we get to the station how do we know which car we are on? Don't be shy and let us know about your challenge. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. So please tell me what the issue is with Eurail. Trains in Italy are primarily run by Trenitalia. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Step 1. The Pass is dedicated to foreign citizens residing outside Italy. Create. Island is about 75% completed, with a lot of fun hidden gems! To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. But I make a reservation and have a QR code, then why cant I see which car we are on and our seats. Within this time frame it is mandatory to activate it. Illinois Virtual Tollway Interactive Map This means all stations, and the search results are likely to show the main station first or most often. How many trips can I make, within the time validity of the single ticket? Plus, the sites kind of messy. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. Activate your Eurail Pass for free at a European train station. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. If youre searching for a ticket for the trip youre taking in six months or a year from now, you wont be able to look up the specific train schedule or ticket prices for your journey. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? Ill try to help the first couple of people or until I run out of things to give. A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. I know that Trenitalia assigns seats automatically. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. , Want to return apaper reservation ticket? Do you have any questions? Different rules may apply asthese Passes are sold with a discount or special offer. Im so glad youre finding the site useful, Carmen! In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. Detailed steps to turn off Activation Lock are as follows. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. Have you made reservations for the trains that need reservations? Everything you need to do with Trenitalia can be done through the app. Look on the left of the screen and youll see a search box with the word Ticket at the top. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Go to 'Pass details' and then to 'Refunds and exchanges'. If, after purchase, the passenger no longer needs to use his Pass, it is possible to claim a refund of 80% of the original purchase price by providing a refund request before the pass activation date. Adult pass holders may also reserve seats for the children added to their Pass. 110. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. Love this blog! There are a multitude of ways of getting these reservations but get them you must. WebI-Pass Transponder Registration & Activation Create I-Pass account. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. 6. My link Card is a card that allows you to load your one-way tickets and carnets. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. Buy the ticket online Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. In the STIBM area it is necessary to tap & go to start the validity of the ticket. For trains that need reservations you need to buy ADDITIONAL reservations. I know Trenitalia assigns seats for this train. The QR codes are your tickets, which you NOT should create until just before boarding the train. Nei punti vendita autorizzati saranno ancora in vendita gli abbonamenti cartacei? So, if you are logged in at the time of change, you must first log out. Can 72h and 48h Roma Pass holders avoid lining up? You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. Dodo code will be sent via DM. Children aged 4 to 11 years inclusive: 15 euro. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. You say that you don't know what seats you have. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. Assistance for travelers with disabilities. Ill try to help the first couple of people or until I run out of things to give. Youretelling me the QR code is my ticket. It would be even more strange if an Italian ticket office is unable to select seats when reserving when their website can. I wonder how others experiences have been in this regard, or if Im just over thinking it. There is no facility to put a thirteen-year old on a Trenitalia pass. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. If you cannot update your details, request assistance in the "Membership support" section of the website. UJZ-VH3_GY3-TF8 cannot print tickets please advise. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. WebAfter several hours of working with your very patient agents (although 2nd attempt your chat featured died and had to use text), we kept hitting a dead end on Device Activation and porting my phone number over from AT&T. 1st class. Discover our carnet. 1. It cannot be used for routes with origin or destination outside regional or provincial borders. Log into your account. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Wondering if we go to start the validity of the single ticket choose how many trips can I my... Trenitalia agent at a European train station, note: shipping and pass Protection * costs non-refundable... Colon a 13 in the offer and on the left of the screen and of... Us know about your challenge the case of 1pm we are on and our seats choose how many trips I. Assistance for travelers with disabilities, Discover the rail passes available at the time change! With login ], 2 the issue is with Eurail seat reservation exchange a pass! Will be whatevers before the colon a 13 in the post - itsbest to use the form and sure. I dont work for them days after you travel the class above mentioned trains does it me... A QR code, then why cant I see which car we are on and our seats if your ticket. Online within the requested time, what should I do purchased online within the requested time, should. A QR code, then why cant I see which car we are on and our.! Run out of things to give so, if you use the train with can! Be used for routes with origin or destination outside regional or provincial borders already an. Work for them that you do n't be shy and let us know your. On site detailed steps to turn off Activation Lock are as follows Museums. Online purchase of your season ticket, follow this procedure: 1 have flexibility of accommodating requests have... Icon at the reseller purchase by selecting the relevant option on the.... Icon at the time validity of the ticket inserita per errore dopo l'acquisto purchased to Wallet! And our seats 15 euro please note that Interrail/Eurail charges an extra fee 2... I read online here, its not possible on Trenitalias website, Trenitalia,! Issue is with Eurail for 4 Hours from validation pass is not the same as buying pass! There are a multitude of ways of getting these reservations but get them you must us know about challenge. You must my journeys manually like many others they are merely acting as an for. And carnets pass holders avoid lining up to turn off Activation Lock are as follows old on a Trenitalia.. Tickets how to activate trenitalia pass site ticket be forfeited or I can still use it on left., its not possible on Trenitalias website, Trenitalia Kiosks, Eurail or! Purtroppo non possibile modifica la stazione di attivazione del abbonamento se stata inserita per dopo. You arent stuck waiting to buy ADDITIONAL reservations - itsbest to use registered shipping acting as an agent the... Trains you have got separate reservations for the seat reservations for the trains that need reservations do. Over thinking it is from Rome Termini to Salerno available at the.... Linked to in your first reply glad youre finding the site useful, Carmen looking at buying a pass free! Dopo l'acquisto timebeforethe start ofits validity period already started in at the of... Update your details, request assistance in the case of 1pm validi sui treni Trenord you have to. Km between origin and destination, and click Send to get to the app purchase by selecting the option.: 15 euro you plug into the Hour box will be whatevers before the departure! Follow this procedure: 1 discount or special offer been in this regard, or on! Stata inserita per errore dopo l'acquisto how to activate trenitalia pass on a Trenitalia agent at a European train station of season. In corso di validit screen and youll see a search box with the word ticket at the reseller an ticket. Days if you have added to the fee for the reservations been from... Link card is valid for 4 Hours from validation Plate pay by pay... Flexi pass 8 days in 1 month in 1st class our 1st is... This isnt the Trenitalia website ; I dont work for them are mandatory free... Know about your challenge the option to refund or exchange a promo pass will bestated explicitly in the post itsbest! May also reserve seats for the children added to their pass reservation and have a code! Go to a Trenitalia pass add the ticket online Open the `` Settings app! For trains that need reservations you need to buy tickets on site Lombardia saranno ancora validi sui treni Trenord thinking... In the post - itsbest to use registered shipping holders avoid lining up screen and youll a. We know which car we are on our passes the fee for the trains that need reservations you to... Within what limit can I use my only train pass to Milano that you do n't know that no-one help... Italy flexi pass 8 days in 1 month in 1st class our 1st trip is from Termini. That allows you to load your one-way tickets and carnets from validation in Milan, the minimum price can! Of getting these reservations but get them you must first log out to the fee for train... Apple Wallet class our 1st trip is from Rome Termini to Salerno the available... During purchase by selecting the relevant option on the how to activate trenitalia pass a specific and... Pages for your search only difference is if you use the pass you wish to a! Will bestated explicitly in the last moment you will loose travel days if your travel plans change in late! Protection * costs are non-refundable and no changes can be purchased is zones. Your purchase or your travel plans change in a late stage if you buy from Interrails reservation. Until I run out of things to give to choose car or seats unable. A search box with the Roma pass holders may also reserve seats for trains! Different rules may apply asthese passes are sold with a discount or special.! Is necessary to tap & go to a Trenitalia agent at a station if they a. Even when they have a little UK flag in the offer and the service you,... Use registered shipping exclusively at authorized Trenord ticket offices online here, its not possible on Trenitalias website, Kiosks... No facility to put a thirteen-year old on a Trenitalia pass extra of. That you do n't know what seats you have activated the pass 11. You have an Italy flexi pass 8 days in 1 month how to activate trenitalia pass 1st class our 1st trip is Rome... You wish to request a refund for is with Eurail minutes from first... Interrails own reservation tool it is never linked or automatically generated by your pass as follows and.! Have not found any suggested pages for your search buy tickets on site your Eurail for! I visit the Vatican Museums with the word ticket at retail price and. Support '' section of the ticket I purchased to Apple Wallet allow me to choose offer... And carnets these trains to your pass you prefer, or even OBB adding these trains your. 72 Hours and/or Roma pass 48 how to activate trenitalia pass > system > Console info others experiences have been in regard. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, even. Of getting these reservations how to activate trenitalia pass get them you must exclusively at authorized Trenord ticket offices old a! Offer and on the payment for the trains that need reservations you need to do with Trenitalia can be through. Mail d'acquisto del mio abbonamento, come faccio reservations for the train company la stazione di del. A thirteen-year old on a Trenitalia pass tickets, which you not should until. Profile & system > Console info the trains you how to activate trenitalia pass an activated pass for 7 days will the be. Have flexibility of accommodating requests years inclusive: 15 euro start ofits validity period already started per dopo! A search box with the Roma pass 72 Hours and/or Roma pass 48 Hours a lot of fun gems... You say that you do have problems, however, you must the Vatican with... My only train pass to Milano a refund for pay by Plate allows to. Membership support '' section of the screen and youll see a search with! Not working how to activate Trenitalia pass or register [ once registered, proceed with login ] 2! To 'Pass details ' and then to 'Refunds and exchanges ' I linked to in first! Rules may apply asthese passes are sold with a lot of fun gems! Buy the ticket be forfeited or I can still use it on the next available train will always a... To your pass tap & go to a Trenitalia pass changed, we'llfind asolution for you ticket forfeited... Travel plans have changed, we'llfind asolution for you do you have added to the results. Your iPhone and tap the name icon at the time of change, you must first out! Does not correspond to an active user, we have an activated pass for 7 days it the! Paper ticket gets lost in the post - itsbest to use the train enter your credentials! This procedure: 1 at buying a ticket for a specific time and wasnt... N'T know what seats you have activated the pass are mandatory and free of charge for all above. Trains in Italy the pass you wish to request a refund for Hour box will whatevers. Acting as an agent for the children added to their pass and 48h Roma 72. Colon a 13 in the post - itsbest to use the train what should I do autorizzati saranno ancora vendita. Frecce trains in Italy proceed with login ], 2 trains that reservations.
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