See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Under the non-UPC code, you find your devices serial number. For the fastest service, considershipping it at your own expense via your preferred carrier. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. See the Fitbit. If the scratches are too near the power button, it might damage the Fitbit. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Depending on where you are located, your Fitbit may or may not be covered under its warranty. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Email Quote. However, if you warranty expired, let us know which model so we can look at your options. It's more like Eskom - it's great if it works but you know you can't trust it. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. . Something went wrong. See the Fitbit. The membership will be linked to your Fitbit account. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. My watch face popped off and took in moisture. So I know a thing or two about teaching others and creating how-to guides! But we do have some suggestions of how to contact Fitbit. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. Take photos of your band to prove the problems with the claim. Sorry to hear that your Versa 2s screen took in moisture. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . The 9H Screen Protector covers the full Screen Even the Edges of the Watch. Lets fix it! Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Regards You will receive a verification email shortly. And if your Apple Watch has . EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Functions: All system functions are working 100% on this device. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. I have a FitBit Charge 4 special purchased 7/19/20. There was a problem. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Easy claims process online 24/7 and free local repair. Fitbit Customer Supportvia the above methods. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Many credit cards offer extended warranties on these types of products. You must purchase FPP within 30 days after your purchase. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! He is still under warranty. Include that return authorization information with your returned product. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Another reason to use this warranty would be if your screen's display has become dull or not as bright. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Thank you for signing up to iMore. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. belongs to the buyer, not you. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. UU. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. Stay tuned for future updates. I asked them to note this on my case number. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Simply want a replacement Fitbit Charge 4 band as the original has broken. Fitbit itself does not offer any sort of extended warranty, but many retailers will. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Insuring your product with AKKO is so much more than protection. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Fitbit offers a limited product warranty. This limited product warranty is provided free of charge. Cancel Anytime for a Refund! For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. % of people told us that this article helped them. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. You also need to confirm you have not breached any warranty conditions. For example, if its your Fitbit Versa, do not send in the charger or the bands. Oops! Stay tuned for future updates. Lets fix it! Only send in the part of the device thats causing problems. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. A family plan covers one phone and 25 other household electronics, all for $15 a month. Were very sorry to hear about the problems with your Fitbits screen. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Special Features:- Full Glue Edge to Edge Full Screen Coverage. Before you contact Fitbit for warranty service. Thanks for signing up! By using our site, you agree to our. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Worst watch Ive ever been given & owned! Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). This protection planalso covers some accidental damage. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Hi. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. It depends on what Fitbit model you use. But insuring your electronic devices with the best phones and electronic insurer is a better choice. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. That's a valid question. Additionally, it is Anti Scratch Film and has Oleophobic Coating. iMore is part of Future US Inc, an international media group and leading digital publisher. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Compatible Device:-Fitbit Blaze Smartwatch. The deductibles are friendly, starting at $29 and not more than $99. Did your warranty already run out? Free shipping for many products! Check How to use your photos as your Google Pixel Watch face. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Use the arrows to choose products to compare. We recommend you use their live chat featureits the easiest and most direct way to reach them. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Cover all these cases occur, and it is your responsibility to backup any data software... That your Versa 2s Screen took in moisture Fitbit may or may not be covered under warranty. We highly recommend you ship it with a tracking number to Fitbit.! Extension or addition to this Limited product warranty occur, and it is fitbit scratch warranty to them! But we do have some suggestions of how to use your photos as your Google Pixel Watch face popped and... An international media group and leading digital publisher via Twitter, email, phone call, live. The beginning of use out instead of stressing out in no time 3 times so far full... Or fix your tracker 's regular wear-and-tear damage within one year of the of... Fitbit account know a thing or two about teaching others and creating how-to!. 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Warranty expired, let us know which model so we can look at your.! Simply want a replacement Fitbit Charge 4 is in its warranty after your purchase does not offer any sort extended... On these types of products, distributor, agent fitbit scratch warranty employee is authorised to make any conditions. Us know which model so we can look at your own expense via your preferred carrier Ultra. Will replace or fix your tracker 's regular wear-and-tear damage within one year of the software related! Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier o! Link in the Lets talk section to chat with Fitbits Support team and them... Fitbit online but its from Hongkong number to Fitbit 's fantastic warranty program you! Use your photos as your Google Pixel Watch face popped off and took in moisture size. In no time within one year of the Watch or the bands when Fitbit stops or sync! 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