Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. caabamama How has the suede performed for you? Check their website, the 25 yr warranty doesn't differentiate between textures. Still, that matte piece really made my choice easier. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. CLARIFICATION: This is almost funny. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. High impact resistance Highly resistant to daily impacts. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Have you folks here used any sealers on matte/suede Silestone? This means if you place hot pans and pots on them, they will get damaged by heat. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. Your email address will not be published. This complaint was posted by a verified customer. We did not apply force or heat to achieve such a result. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Suede. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Would like to know how its holding up. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Just hope Silestone will learn a valuable lesson. Hi Rosie. Well that was almost a year ago and the Silestone is still setting loose on the countertop. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. You might think solid stone countertops are heavy, but Silestone is more extreme. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. . We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) Other stronger, industrial acids (muriatic acid per example) could damage the material. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Just another broke process in their CSI approach. Feel free to contact. I think he or someone in his family was sick and 4. Advantage: Quartz Countertop. Heres how to know if its the right choice for your home. This looks exactly like our issues. I guess I was a Silestone customerdon't really know for sure anymore. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. The idea is to play with different colors, textures, finishes and style to create visual interest. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. With degrees in English and speech communications, Jane Wells started as a journalist. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Silestone does not emit radon gas as granite and other stone surfaces do. Silestone is not heat resistant. Allow the cleaning product to sit for 10 minutes before wiping away. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Non-porous surface. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . I agree that you were understanding but your hands are tied with your legal counsel. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. What I can't believe is how bad customer service from Silestone has become. They know I'm out about $800. In fact, the material itself has antimicrobial properties to fight off bacteria. Take care and good luck Mr. Oehmsen. Submit a complaint and get your issue resolved. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! The suede looked dull. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. I do love the look of it. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. // Leaf Group. Make sure heavy objects are not dropped on the Silestone. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Mr. Smith utilized several facilities to obtain materials. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. I guess a crack in an expensive counter top stone is normal after 20 months? I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. It was a large investment and we felt it would last longer then a laminate countertop. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. Oehmsen..I'm surprised he hasn't returned my call ;-). After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Don't hesitate to call your congressman or Senator..they need to know. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. They should be ashamed of not working to resolve these issues quickly. If can melt if you place hot items on it without a protective heat pad beneath. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. Prefab. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. So it was very expensive for me. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. Expect quotes in the $100-$175 per square foot range. Write me on this website or contact me at Facebook, etc. Because of the available customization options, the price of Silestone is similar to granite. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. While the surfaces are tough, they aren't heatproof. How Do You Read A Persian Rug To Tell Its Authentic? Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. We do care about our name as well as our customers. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Clearly the product is failing. While the countertops have their perks, they also have their flaws. You can check out QuartzKitchenCountertopswebsite for even more information. This review was chosen algorithmically as the most valued customer feedback. The counter was installed in May, 2021. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. While they appear tough, they easily crack when you place a lot of weight on them. Save my name, email, and website in this browser for the next time I comment. We have had granite for 30 years - no cracks, no chips no stains. Silestone surfaces therefore provide extra hygiene. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. It is very difficult to repair quartz when damaged. I was happy with the pattern. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. 1). To repair it or replace it. When . I am planning to get Suede finish anyone using in heavy use kitchen areas ? You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. etc. This characteristic prevents water and liquids from absorbing and leaving a stain. On trend whites, greys, and dark tones or pastel tones are available. We had a local builder (Gran Canaria) quote numerous works to our home on the island. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. This co. has setup a system with so many middle men that know one knows whats going on. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. 2. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Hello. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Quartz is one of the most durable materials found in nature. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. Take a look at moreremodeling ideas in our previous project page. David S. Oehmsen I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Sangeetha Panugonda how is your Suede finish held up? If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. The silestone countertops were installed by counter fit on 3/28/2016. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? to top matters, they have one phone number on their website that no one answers or calls you back. Ready to join the 100,000+ homeowners matched with pros? I've only fabricated this product so far for show rooms and home shows. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: In many countertops, the material is porous enough to let bacteria get in and grow. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. Hands down, we changed to polished. Our cracks are big and getting bigger. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. Silestone is a man-made material for countertops. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. It was very unique from the other products I'm pretty certain it's what your looking for. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. This site uses Akismet to reduce spam. Mr. Evatt was a victim of fraud. We got our counters through Home Depot who then sent it out to the local provider. The worktop options brought to us was purely Silestone. I cant find any guidance on their website for the sealers, for the matte. As mentioned above, dont place hot items directly on the surfaces. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. 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