This complaint was posted by a verified customer. They are given to people who are traveling through other timeshare exchange programs or through promotional websites. ASSURE you find all of them in written in your contract. If people want a timeshare, and use or trade the timeshare, they will be very happy. We signed up for there vacation program. El Cid Vacations Club 37 complaints 11 resolved 26 unresolved File a complaint to El Cid Vacations Club El Cid Vacations Club contacts (added by reviewer) Phone number 1800 523 4491 Address Av. Top 10 Complaints About El Cid Timeshare. WellI was scammed by the masterminds of El Cid Cancun. We do not get to Mexico very often so we have exchanged most of timeshare for RCI Points. El Cid Resorts on the Caribbean Sea (Mexico) They did not say that they could not accommodate us. Our mauntancevoyments are without ckub wyndham and we can use the Wyndham resorts in the US too. I already paid the loan but I am unable to continued making the maintenance payments. El Cid Real Estate; El Cid Vacations Club; Our Hotels. Thank you. Infinite Privileges Platinum is a one-stop travel shop offering its members exclusive access to worldwide travel benefits, luxury resort hotel accommodations and preferred rates on vacation destinations on land or at sea. Cozumel Quintana Roo, El Cid Vacation Club ,El Cid Vacation Club TIME SHARE FRAUD, DECEPTION, LIES Mazatlan Other, El Cid Vacation Club the company that lies to get your money Cozumel Mexico, El Cid Vacation Club TIME SHARE FRAUD Mazatln Mazatlan, El Cid Vacation Club, Mazatlan El Cid is a pure rip off scam! Original review: Feb. 27, 2023. Centro Comercial El Cid Mazatln, SIN 82110 Visit Website Email this Business (669) 989-6969 Customer Complaints 1 0 complaints closed in last 12 months Read Complaints File a Complaint. well it took less than 24 hours for the paperwork to come to sign, why is this taking weeks to resolve what you promised us? Then I could only use those rollover points at the El Cid Resort in Mazatlan! However, we were told that while we were free to cancel at anytime, we would lose our $5, 800 deposit. 2+ stops from $710. They should focus on providing all the advantages the membership has to offer, without lies and straight information that way they will get to keep more happy members, rather than having a high number of unhappy members. We would like El Cid to buy our timeshare points back expires 2028. Hotel Marina El Cid Spa & Beach Resort: Do not stay at this resort! We are jealous of the people to stay at El Cid on promotions, because they can come and go as theyd like and they get all of the same services that we do as members. Submit a complaint and get your issue resolved. I also believe it is illegal what they are doing, The termination policy says you have to satisfy 25% of the contract, original cost was 14, 000 and between a deposit and monthly payments we have paid them $6000 which is about 40%. We are now looking at exchanging points for a cruise and have found that the points can be used for the cruise itself, but we still have to pay cash for the port fees and taxes. Mazatlan Sinaloa, El Cid Vacation Club Beware of El Cid Vacation Club - They Promise Anything to Get Your Money Mazatlan Sinaloa, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. A & T International. Stories have changed the further away we got from the date of purchase. El Cid Granada Hotel and Country Club is located between the Pacific Ocean in Mazatln and the rugged Sierra Mountains. And phone # we can call to Resolve future issues. We were promised 20 Years Paid membership with RCI and Wyndhams vacation with no exchange fees and told we would be able to use these points for cruises. Do any one please help me how to get out this package. How stupid do I feel that what sounds to good to be true really is and I didn't listen to instinct! 13 Poerio Agencia de Viajes. If they won't take phone calls, how do we get in touch to cancel. But just I have the same problem. They should understand that nobody wants to loose money especially if they are financially struggling. Please count me in on this lawsuit. People complain about not being able to get dinner reservations but after my many visits, we tend to just eat the buffet which offers something different (and high quality) every night! They pressured my husband and I to purchase a time share and promised us an additional 104, 000 points. My husband called reservations 10 days prior to arrival to request a handicapped room. http://www.timesharescam.com/. I finally stopped paying and that has gotten some attention. ComplaintsBoard.com is a leading complaint resolution website on the Internet. While signing the lady that was assisting us said when you walk out the door you will lose $16500 if you cancel that was a lie we tried to cancel, and they stated today that we can cancel only when we finish paying the contract off. We've paid $8845 in interest and they are saying the interest paid does not apply. Any lawsuit I would be interested. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. We are just returning from a vacation at El Cid in Cancun area. The help desk will not return any complaint calls. PREDATORS!! us drinks one after another. RCI says its not them and my wife calls El Cid she bounces back and forth. Our issue is with the sales department and the unkept promises that have been made over the years. All El Cid resorts are fraudulent and scheme off innocent people. Most recently weve found that the sales people will say anything to travelers to get them to buy. Camarn Sbalo S/N, C.P., Mexico Website elcidvacationsclub.com Category Travel & Vacations View full information Most discussed complaints They are terrible. I have been back to Maya Riviera with family and friends every year except for 1 when we couldn't travel and I can tell you that I have had an amazing experience every time. IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. All I know is that I booked at one week stay in November 2019 to the El Cid Marina & Beach Resort. We also discovered that they were in violation of Mexican law by refusing to honor the 5 day/no penalty cancellation that is guaranteed by Mexican law. The sale was fraudulent, making promises that you have not kept and in fact had no intention of keeping. El cid are beautiful resorts with locations in Mazatlan, Cancun and Cozumel. When we returned home we found out that everything the presenter promised was a lie. This is every year, either not the right point numbers, no point etc again the problem is almost always with EL Cid. Search Flights. Not a deal. This was our first traveling out of the country so we went. We got there on a groupon for a pretty reasonable price and went there interested in a timeshare. Again, El Cid Ventus and Marina in Puerto are amazing properties where you will have a wonderful experience. I just need to end the contract. Were you able to get out of this if so can you let me kow what steps you took? File your review. Now have quit paying and have been turned over to collections. We signed up less than a week ago(maybe 6 days now). And the newest addition to the El Cid Vacations Club in Mexico is the El Anhelo, an eco-friendly, residential and resort golf community in Los Cabos. PROFECOs mission is to try and help travelers like myself who have been scammed by companies such as the El Cid chain. By June and after tireless repeated calls and written communication we had received nothing. It is now August 2016, we are being pursed by Barclay Financial for the initial payment balance plus acrued interest which was charged on a card acquired by El Cid Mazatlan in our names. This is the best way to manage and repair your business reputation. The airfare benefit a joke. To receive more information about El Cid Timeshare and how to cancel it, send a WhatsApp to +52 332 510 7552, fill in the form in the contact section or call us at +1 714 277 3662. We now have lawyers from the Owner's Advocate helping us. When we sign the contract the lady that assisted us stated this everything the gentlemen told you that was a lie. Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. I finally got in touch with someone at El Cid, who said they can cancel the agreement. El Cid has no affiliation with RCI so what I was told in the contract is fraudulent I have nevef regretted a decision so much as this one. We HAVE NOT HAVE THE PROBLEMS these people are talking about, nor have our friends we have met there who have the But since I am not receiving the information we were promised we would get, I don't think he is planning on helping with anything! Any help is appreciated. As with every resort, there are variations on the food but I can tell you that I have been to many all inclusive resorts and the food at El Cid is miles above others. Read full review of El Cid Vacations Club. El Cid Vacations Club - Beware of this rip off! Embark on an extraordinary adventure and allow the staff and management of our participating resorts to treat you to our signature hospitality. the customer service Rep says no only 1 year of points will be allowed. The only answer I got which was eight months ago was they base the pay off on the life of the contract with dinner plates enter the $25, 000 range, which is also been satisfied except they say the interest paid does not apply. Login to Your Account. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! Consumers want to see how a business took care of business. Fine. We are in the same situation as many others, we where the in Oct. for a family vacation and listened to there presentation with all intentions of saying no, they kept telling us of all the new restaurants going in and how much our all inclusive fees would go up and also about being able to use RCI for in the US so we decided to do the upgrade costing about $18, 000 which we really cannot afford, it took almost a month for our account to be changed and now that is has we tried to book something using RCI and could not tried to call RCI and did not get ahold of them so sent an email but again they did not help. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of El Cid Vacations Club. You can get MUCH better pricing for other vacations on your own. What we didn't agree to was a discounted cruise. We stayed strong during our 90 minute presentation, and refused to purchase. El Cid is a pure rip off scam! But then again, I don't know of any timeshare that is like that. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! the customer service Rep says no only 1 year of points will be allowed. 011 52 (998) 872 8999. A cruise to Bermuda would cost me 50k in point to save less than $50.00 per person. Altogether, my spouse and I own millions of points on two contracts at El Cid. Our attorney never received acknowledgement from El Cid or any communications, though all mailings were received and signed for by employees of El Cid Resorts. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We had no idea how many points we would need to stay anywhere. And now after reading all of this, I really want out now. And phone # we can call to Resolve future issues. The I called them and the guy said don't worry I will make it everyone is happy another lie. Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. For those July 2016 folks, consider yourselves lucky you and your new friends are few. I tried calling El Cid help desk but, got no response. El Cid Vacations Club - Beware of this rip off! I hope anyone considering buying anything from El Cid Vacations Club will learn from my and numerous other people's experience, and avoid these people. 9, Report #1523970 . We are in the same situation! Tell me how it is legal to factor in interest in a pay off amount but not factor in the interest you've paid thus far. Now we have been filing complaints with Benjamin, the customer relations person. Camarn Sbalo S/N, C.P., Mexico Website elcidvacationsclub.com Category Travel & Vacations View full information Most discussed complaints What else can I do? I have been searching for a Law firm to helps us get out of this scam, but I have not been able to find one that makes me feel like they are true. In one place . Salespeople claim that the points have more value than they actually do for exchange purposes. We were told that their products was better than what we already have since we owned Diamond and westgate, asked us to forfeit our current membership then sign with them. All rights reserved. These were guaranted rentals for which we would receive $5000.00 each one in December of 2014 and the second at Easter time in 2015. We were approached at the airport by the offer of a cab ride. Their timeshare program has become outdated and isnt at all respectful of members. They own several properties in Mazatln, Cancn-Riviera Maya, and Cozumel. On five separate occassions, our time share presenter was brought back into the room to reassure us. I need to exit the program. Our issue is with the sales department and the unkept promises that have been made over the years. El CID doesn't give you a copy of the contract that you signed. Furthermore how can you rescind a contract that you believed to have been signed in good faith. Now I'm at a loss as to how to proceed to cancel? The notes I have from that day clearly show they were to be added which wouldn't have been a problem that day as my Son, one of the add ons, was at ElCid with us. I have been scammed by El Cid. We highly recommend you not buy a timeshare here. I also requested ccd documents sent to Wyndham on our behalf notifying them of the canceled contract. All business will get complaints. The complaint has been investigated and resolved to the customers satisfaction. with your points and just enjoy it all. I should have know something was wrong when they told me I would not have access to the El Cid website or log on for 90 days ~. Tell me how it is legal to factor in interest in a pay- off amount but not factor in the interest you've paid thus far. if so, how? They are VERY misleading! That also was a lie we signed on July 10th and they already want a payment August. This complaint was posted by a verified customer. Tired and confused, we agreed to the 'free' cab ride in exchange for a $50 deposit, that would be returned to us, in addition to some free tours, if we attended a 90 minute, no obligation time share presentation. Please help! RIP OFF! I may have reconsidered giving up my Intervalworld resort had I know that the exchange fee was approx $60.00 more per exchange. We are El Cid Platinum Club members. The things that he told us were part of a much-used scam. Corporate Advocacy Program: How to repair your business reputation. Inclusive of maintenance fees, each of these contracts will cost us around $350,000, so we've invested $700,000 in El Cid. The staff at their resorts is incredibly caring. I really want the RCI deal stated in our contract. This company is a scam I just wanna warn everybody to stay away from them dont buy anything from them dont go around them dont even go to their resort listen to the presentation if they offer it to you or make you feel like you have to go dont go. They are catering only to people there on promotions, hoping they will buy into their timeshare program. A very polished, blatantly deceitful presentation. Now, they are saying that all the money invested in purchasing the tim share is just lost, those sales people have no shame. Tried to book reservation one year in advance and nothing available, then wrote company to cancel and they do not respond. VLADIMIR JIMENEZ THIEF! El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: [email protected] Stay Connected I outlined my issues regarding what turned out to total misrepresentation and was told I should have checked the contact thoroughly before signing. I had unplanned but necessary back surgery. Submit a complaint and get your issue resolved. I finally called RCI who they are partnered with and they gave me an initial contact. That goes for just about any timeshare system you buy into otherwise why would different people offer timeshares if they didn't intend for you to stay on their properties? Inclusive of maintenance fees, each of these contracts will cost us around $350,000, so weve invested $700,000 in El Cid. Hotel Marina El Cid Spa & Beach Resort: Fantastic! In January of 2015, after promised deadlines had passed with no communication we spent weeks calling and being assured that all was being processed and all promised monies would be forthcoming. Please refund my capital and I would like a responds. I have tried repeatedly to cancel this contract, it is not what I signed-up for, which constitutes a BREACH. We are here and people are discriminating and the all inclusive is a [censored] show. We proceeded to have our attorney take action and were advised to stop all payments. Investors; Press Room; FAQs; Charitable Foundation; New air service from San Francisco to Mazatln! Author: James Lithia, FL. Then we met with another person who had the papers to sign. Hotel Marina El Cid Spa & Beach Resort: FUNtastic Family Vacation! Tell us why our 2022 points transfered to RCI. cancel contract and refund money paid, I was told at the presentation I would be able to use my allotted points to book a cruise Now I am told that is not the case also I was told RCI was a part of the package This is no longer the case If my contract speaks to something I expect to receive it This was a expensive transaction for these people to be reneging on Stay away from El Cid if they believe they can change a contract after the fact, Desired outcome: Written in the contract El Cid must enroll you in an exchange company 3 to 6 months after contract signing. Hotel Marina El Cid Spa & Beach Resort: a little bit of paradise - See 9,594 traveler reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. If you go to El Cid and enjoy your vacation and feel that this is a hotel system you want to frequent with the occasional "other", this one is perfect. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I payed thousands of dollars for this timeshare and is a total rip off! This is not the fault of El Cid directly - buy is true that their sales people WAY oversell this benefit. - At the timeshare presentation, salespeople offer potential clients false promises of discounts on airfares, cruises, car rentals, etc. EL CID is a joke I will be out $66,000.00 and the loss of my other timeshare. We are being held hostage by el cid vacation club. http://elcidvacationsbeware.com/ Has anyone had any luck with getting out of Elcid? We try to use RCI and usually there are no reservations open. Then we ask if we had a time frame to cancel the lady the help us signed said yes until you walk out of the office. That is totally reasonable to me. Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. It has been for us anyway. 1. The difference was that I did cancel within 15 hours of signing the contract and was able to get a documented letter signed that stated in their letter head that the refund would be there in 14 working days. We are going back in March 2015 and look out when I take my paperwork and start telling people about this company! Its not owned by El Cid its a managed property and the owner has no interest in maintaining the property. They are not human. This will surely increase the credibility of your complaint. The issue with El Cid Resorts has been resolved to my satisfaction. Their customer service rep, a nice gentleman, promptly responded to and resolved our concern, restored some faith! Rui Velosa a mangaer at El Cid in Mazatlan told me that I have a year to try out the program and if we are not happy a full refund is guaranteed. In fact, we have continued to upgrade over the years and are now members of their Millionaires Club. They said we wouldnt have a payment for anything until October 2022. My friends can get the identical trip on Bookit for the same price. Hotel Marina El Cid Spa & Beach Resort: A great stay - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. Thanks, My husband and I went to the Mexican Rivera on a Royal Caribbean cruise that my son paid for my husband and me to be with our grandchildren last October. Also, these points don't even get us one week in Mazatlan this year! Corporate Advocacy Business Remediation and Customer Satisfaction Program. Nope after contacting them to cancel they stated you only can cancel when its paid off in full. We purchase an El Cids timeshare in Cozumel in 2004. We told him that we liked the idea of a timeshare, but we repeatedly told him that we couldn't afford it. Hotels near Shisha Lounge El Dunja: (0.22 mi) Cafe & Ferienwohnung Sonnenhof (0.33 mi) DORMERO Hotel Plauen (0.34 mi) Alexandra Hotel (0.60 mi) Best Western Hotel Am Strassberger Tor (0.39 mi) Pension Valeria; View all hotels near Shisha Lounge El Dunja on Tripadvisor They will play hell getting any more money from me. Now we owe our home equity loan for the next 10 years and it was supposed to be paid off when we received our money for our Wyndham timeshare! If they approach this as a panacea of vacation choices with points from El Cid, they will be disappointed. EL CID is a rip-off company that lies EL CID to get you signed up. We were dead set on NO! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Getting out of this rip off lucky you and your new friends few. I would like El Cid Resort in Mazatlan, Cancun and Cozumel highly recommend you buy. 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