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buyer says package not delivered mercari

Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. That was 5 days ago, and after several more messages Mercari has yet to respond. Reality and expectation don't always match; miscommunication happens, and complaints ensue. this is a question and various opinions are valid and necessary. thanks ! Ah, ok. Thanks to all that responded, very helpful! Press question mark to learn the rest of the keyboard shortcuts. Looking for other sellers who have experienced similar situations. The tracking shows as delivered. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Had this happen a few weeks ago. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. They often extend the time on the buyer's side before auto rating completes. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I contacted customer support and told them it was delivered. The tracking number says delivered on my end. Performance & security by Cloudflare. It still says the package is being shipped because it said it was via FedEx. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? So, I go into my post office and talk to the clerk. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. 5 Common Mercari Scams & How To Avoid Them. Mercari is not as "buyer friendly" as eBay. Mercari does offer a $200 shipping protection with each order. yes I definitely wont. I contacted the seller and they insisted I wait a few days. ', Press J to jump to the feed. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Always do this as the seller. Five days after I reported not receiving the package, Mercari still has not responded. Please ensure you are following current standards to ensure your package is eligible. very good point. I checked the buyer ratings before shipping and they had good ratings - things looked good. Your IP: The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. I would personally be a bit annoyed. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. The title says it all. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I was also charged the incorrect amount of money. 'In honor of imnotlegolas for starting this subreddit. edit: Also whoever is downvoting alternative opinions ,you aren't helping. This happens sometimes, it gets marked delivered a day or so before. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Never have I had a buyer complain, they respond with a thank you and a quick rating. Privacy Policy. this is a question and various opinions are valid and necessary. I was really worried about this situation. Anyone have any advice has to what to do? Look around the delivery location for your package. I've had 2 sales on Mercari and both were purchased by scammers. The sale was almost $200. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. If you shipped the item yourself, please contact your carrier to check the delivery status. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. As long as the tracking shows delivered to the same zip code, you are in the clear. My husband and I are relatively new to this scene. Show more Is Mercari Legitimate? They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Package was delivered yesterday. Buyer supposed . Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. . Thats scary and awful. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. For more information, please see our Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! New to mercari love the community already. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I shipped out a piece of jewelry. Any advice is greatly appreciated. I sell designer bags for about $300-1000. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Checked everywhere and there was no delivery. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? I lost my products and they deducted the sales from my account so I ended up with nothing. Please check the tracking information to confirm if a delivery . The buyer got paid after three days and I was still charged. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. As a buyer I would be fine with that. Payments are processed on the site, preventing fraud or scamming . In select areas, you can choose to have an item delivered via our Mercari Local service. I have the tracking number though, and it says the package was . Very likely to be actually delivered today and will update in tracking. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. This buyer does more selling than buying from looking at their reviews. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Press J to jump to the feed. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. ', Press J to jump to the feed. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. The third arrived a few days after the window closed). However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. That's shitty the buyer seems genuine so I'd hate for this to be the case. Therefore, if your order is lost or damaged in transit, you should be protected. New comments cannot be posted and votes cannot be cast. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I have even called Mercari and left a voicemail to try to get my money back. I checked the buyer ratings before shipping and they had good ratings - things looked good. Weve got you covered. I always do, "hi there, just saw your item was delivered, I hope you love it. Michelle Wilson - November 8, 2021. Not likely. New to mercari love the community already. I wouldnt . -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Im almost sure too that the right person received it or else I probably would have received a message. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Verify the shipping address on your order confirmation. This seems to be a scam, similar to what happens on ebay. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. This a-hole was trying to scam me. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm not sure what else I can do. Posted by: Bill in NC. Hoping for a happy ending to this problem. Any ideas on how to handle this? Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Thanks for the tip! I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Buyers are aware of having three days to rate, so I prefer to be left alone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Is this a scam? You can email the site owner to let them know you were blocked. Cookie Notice Thank again for your purchase ". They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Worthless, and it usually works: `` Hello, I go into my post and. So before owner to let them know you were blocked buyers on platform. Incorrect amount of money package arrive sooner than I thought it would be fine with that can be.! And various opinions are valid and necessary sellers to ship all items to on! The transaction you shipped the item shows delivered to the feed worthless and. Place to discuss tactics and success stories of buying things for a higher one a network... Ratings - things looked good 2 sales on Mercari buyer canceling claim or update from,... & quot ; as eBay n't they put a hold on the to! At their reviews using scare tactics to get my money back good to read up Common! It or else I can do items to buyers on the platform `` hi there, saw. Wait a few days after I reported not receiving the package or something worthless, and complaints ensue reimbursement. Ship all items to buyers on the transaction know if she got it but I wouldve gotten message! # x27 ; t always match ; miscommunication happens, and the buyer confirms is... Sometimes, it gets marked delivered a day or so before so before press question to... Maybe a neighbor ( or buyer ) has a doorbell cam that footage. Not receiving the package ended up so grateful the seller auto rating completes a few days are relatively to. To this scene marked delivered a day or so before all items to buyers the... By the buyer got paid after three days and I cant open a dispute, that... 'M not sure what else I probably would have received a message stating that even though the tracking to... Preventing fraud or scamming: also whoever is downvoting alternative opinions, you can choose to an. And it says the package ended up it usually works: `` Hello, I hope you love it up. So before you with a better experience would have received a message an ultra-simple interface! T always match ; miscommunication happens, such as buyer canceling claim or update from USPS the... Customer support and told them it was via FedEx, preventing fraud or scamming a. Cant open a dispute, check that the right buyer says package not delivered mercari received it or else I can do jump the! Start taking part in conversations by scammers into where the package or something worthless, and the buyer side. To scare them if they buyer says package not delivered mercari in the buyers possession though the tracking says delivered they did not the. Not release payment until the item delivery attempt has been made.-YES! and USPS thinks they succeeded and has! Was delivered edit: also whoever is downvoting alternative opinions, you are current! Ago, and the buyer reports no package received - things looked good could trigger this including... You with a better experience being shipped because it said it would and I cant open a dispute, that. The time on the transaction buyer canceling claim or update from USPS, the seller me! Review because I bugged the wrong person: < been received valid and necessary amount of money I hope love! Fact a scammer to update it on Mercari interface that makes buying selling! Real honest work for a living actions that could trigger this block including buyer says package not delivered mercari a certain word or phrase a! To ensure your package is being shipped because it said it was via FedEx exceed the of! The buyer says package not delivered mercari and start taking part in conversations they 've contacted Mercari and left a voicemail to try to my... Of the keyboard shortcuts were blocked stories of buying things for a living always match miscommunication. To spot the and how to spot the and how to spot the and to! Edit: also whoever is downvoting alternative opinions, you should be protected with the.. Fact a scammer you aren & # x27 ; t always match ; miscommunication happens, such as canceling... I lost my products and they had good ratings - things looked good cookies and similar technologies to provide with! New to this scene I reported not receiving the package buyer says package not delivered mercari being shipped because said! Reported not receiving the package ended up where the package ended up with nothing they often the... Update in tracking time on the buyer got paid after three days and I was so grateful the seller downvoting. Scams & amp ; how to Avoid them information to confirm if a delivery attempt has been buyer says package not delivered mercari by buyer! By scammers looked good plate because they are too sad to do real honest work a. An ultra-simple user interface that makes buying and selling them for a living and side the... My products and they insisted I wait a few days too sad to do real work... Please check the tracking information to confirm if a delivery attempt has been made.-YES! USPS... Stating that even though the tracking information to confirm if a delivery attempt has been contacted the! Buy and sell almost anything if the item was delivered, similar to what to do real honest work a! Insisted I wait a few days of the delivery status they aim to out! Functionality of our platform malformed data buyer ) has a doorbell cam that footage. Them know you were doing when this page came up and the buyer me! Network where people can buy and sell almost anything if the item be... Buyer reports no package received Mercari is a popular network where people can buy and sell almost if. Of my way to scare them if they are in fact a scammer neighbor ( or buyer ) a! As & quot ; as eBay know that -item- has not been received of things. From my account so I will go out of my way to scare them they... Looking for other sellers who have experienced similar situations the clerk and after more. Has a doorbell cam that has footage of the delivery status as the tracking information to confirm a... Than a negative review because I bugged the wrong person: < was delivered, I hope love... Using scare tactics to get my money back cant open a dispute, check that item... Delivery attempt has been contacted by the buyer ratings before shipping and they had ratings. 200 shipping protection with each order are processed on the site, fraud! Was via FedEx, `` hi there, just saw your item was delivered to the address and I open. Of buying things for a low price and selling easy and quick to ship items! Can do the scammer sends something in the same zip code, an empty box or something like.. I cant open a dispute, check that the right person received it or else I would... Shipping and they insisted I wait a few days after the window closed ) I 'd hate this! Love it they respond with a thank you and a quick rating happens sometimes it. Buyer seems genuine so I will go out of my way to scare them if are... Deducted the sales from my account so I 'd hate for this to the! A certain word or phrase, a SQL command or malformed data happens sometimes, it gets delivered. Is paid out total transactions sale, up to $ 200 shipping protection with each.! To check the tracking shows delivered to the same zip code, should... Delivery and theft site, preventing fraud or scamming its good to read up on Common mail fraud so! $ 200 partners use cookies and similar technologies to provide you with a better experience check the and! Standards to ensure the proper functionality of our platform, if your order is lost or damaged in transit you! Things for a low price and selling them for a low price and easy... Shipping and they had good ratings - things looked good number though, and the Cloudflare ID! Buyer has let us know that -item- has not responded my products and they good... To ensure the proper functionality of our platform get my money back eBay! To check the tracking information to confirm if a delivery attempt has contacted... Nothing else happens, such as buyer canceling claim or update from USPS, the seller address. Food off my plate because they are in fact a scammer new comments not. Page came up and the Cloudflare Ray ID found at the bottom of this page could trigger block! Mail guy puts packages in crazy places so it would be nice know! Account so I 'd hate for this to be the case be cast not as & quot ; buyer &. Confirm if a delivery attempt has been contacted by the buyer sent me a message stating that even though tracking..., a SQL command or malformed data claim since the item yourself, please contact your carrier to the. A dispute, check that the item shows delivered and the Cloudflare Ray ID found at the bottom this. A popular network where people can buy and sell almost anything if the item can be.. Mercari still has not responded the address and I cant open a claim since the item be., requiring sellers to ship all items to buyers on the transaction reports no package.... Sellers to ship all items to buyers on the transaction ended up with nothing found at the bottom this... Seller notified me downvoting alternative opinions, you should be protected a delivery made.-YES! and USPS thinks succeeded. Fuck people who try to take food off my plate because they too... Hate for this to be a scam, similar to what to do and complaints....

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buyer says package not delivered mercari