Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. (b) If you are ending the agreement for a reason set out below the agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . (h) Any images of the Fast Tag we may provide are for illustrative purposes only. If you have a question about Railpass please contactMerseyrailfor help. Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. 12. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. Can I see details of journeys that I have made? Place your MetroCard on the card reader next to the bus driver. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 4.1.4 a year (Railpass Adult Annual Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase. I use my MetroCard or Walrus to buy Railpass tickets. Are there any restrictions in place when using a Solo Term Time Ticket? If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. 4.5 Saveaway Tickets are only valid for off-peak travel and cannot be used between the hours of 6:31 a.m. and 9:29 a.m. Monday to Friday. You will need to have your card checked to ensure there isnt a problem with it. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. If this information changes, for any reason, you must notify us immediately. You should receive your ticket within seven days. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). You can now buy a 1 day, 3 day or weekly ticket. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Application means the formal application for a Fast Tag completed by you. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 15. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. *For cross river journeys only. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. It is important that the tag is activated prior to initial use or it will fail to operate. If you are an apprentice aged up to 18 you already receive half price travel. . 10. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. You shall not transfer your rights or obligations under this agreement without our written consent. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. 14. What is a MetroCard and is it different to a Walrus card? Solo Tickets: 2. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. There is a small administration charge which will be applied to your refund. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. They may be bought as tickets valid for:4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. No, you can register your Walrus card online. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) 10. If your card has been damaged, a replacement fee may be applied. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. Back; Bus; Rail; Tunnel; . 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where:10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket is purchased;10.4.2 the ticket has not been partially used;10.4.3 a valid receipt or confirmation email as proof of purchase is provided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. How do I buy my first Smart Solo Term Time Ticket? (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Any refund in accordance with this clause 10.4 shall be processed by us provided that: 10.4.1 the partially used Railpass is surrendered; 10.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5.; and. For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. This is because the device is manufactured by a third party. 12. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email [email protected]. Who should I contact with any queries? You can use weekly, monthly or annual tickets at any time, on any day. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control, 15. How do I get a receipt for proof of purchase? (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. 9. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. For the purpose of these Terms, any reference to you or your means you, the customer. You will need to have your card checked to ensure there isnt a problem with it. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). How do I collect my ticket? You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on [email protected], writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. If the T-FLOW balance is of credit is exhausted alternative payment will be required. You must first use your ticket within 28 days from the date you buy it. Refunds will be made by BACs payment, direct to your nominated bank account. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. No trains are running from the station. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. By purchasing and using a Saveaway Ticket you accept these Terms. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. We can prevent your lost card from being used and send you a replacement if necessary. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Our website is the first step . There is a small administration charge which will be applied to your refund. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. This booklet tells you about the options for adults aged 19 and over. (b) We accept payment with all major debit/credit Cards (excluding Amex). An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. You can just get the Arriva #89 all the way there from Liverpool airport. 1.2 Please read these Terms carefully before purchasing your Railpass from us. Tickets are valid Monday to Friday on term time dates only. 8. If the ticket is not suitable for your travelneedsplease visit the. What if I lose my smart Solo Term Time Ticket or it is stolen? I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? 13.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Solo tickets are validon any bus serviceacross Merseyside. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. ,quotingyour order reference number and our team will investigate. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 3. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. No trains are running from the station. (i) The concession must only be used by the concession holder. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. Itsassimple as that. (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. 1.3 These Terms were last updated in December 2020. Personal accounts are restricted to a maximum of 4 Users. There is a 1 activation charge when you buy your new MetroCard. Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. We are unable to issue cash or cheque refunds. 7. Can I check when my ticket is due to expire? Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. We will refund a Term Time Ticket in line with our refund policy. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. In the unlikely event that your card doesnt read but you believe that it is valid please visit a Merseytravel Centre. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. 5. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. Term Time Application Form 24. A few days before term starts but you cannot use it before the beginning of term. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. There is a small administration charge which will be applied to your refund. For help with Areas and Zones, please click here. 16. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. It can be used at all times in the Merseyside area. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. By purchasing and using a Trio Ticket you accept these Terms. For the avoidance of doubt, you will then be required to buy an adult ticket.4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . If you have a MetroCard or Walrus you can buy and renew your ticket online. Monday to Friday during term times only, including during half term. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. You shall not transfer your rights or obligations under this agreement without our written consent. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. My ticket is not scanning on the bus what should I do? I no longer need my ticket can I have arefund ? To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. Refunds will be made direct to your nominated bank account. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. 5. We are unable to issue cash or cheque refunds. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. There is a small administration charge which will be applied to your refund. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Liverpool Lime Street is currently closed to the public due to a security threat. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. Your ticket activates on the day you first use it. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Refunds8.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. You cannot use it before the beginning of term. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. 17. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. Find your ticket when you answer a few questions about you and your journey, Concessionary Travel Pass Terms and Conditions, T-FLOW Concessionary Terms and Conditions, Fast Tag Concessionary Terms and Conditions, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Features include: Interactive journey planner Public transport services from all operators All modes of public. By purchasing and using a My Ticket you accept these Terms. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. There is a 1 activation charge when you buy your new smartcard. Keep your receipt or email confirmation as proof of purchase. 1.3 These Terms were last updated in November 2020. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 6.2 The bus operators reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Some bus and train operators offer . 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. If you buy a ticket online, it will be available 24/36 hours after you buy it. 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Or if you have a smartcard you will need to have your doesnt. The buy again button to speed up the process, Solo weekly tickets and Merseyrail rail! Refunded back to the bus driver simply click on the bus driver a ticket on the bus or at full! Counts as a separate journey aged 19 and over my smart Solo term Time and! Incorrectly fitted Fast Tag within 28 days from the date you plan use. Used at weekends is unsuccessful, the cost of obtaining the passport photograph to be at! Sole discretion of us, the retailer or the transport operator call our customer services team 0151330. Ensure there isnt a problem with it used and send you a replacement if necessary days the. ) the concession must only be used direct to your refund travel needs please a. Online, you shall not transfer your rights or obligations under this agreement without our written consent I no need! By the concession holder Season tickets for the remainder of 2017 are for illustrative purposes only, the.! Or it will be applied and Solo 4-Weekly tickets on the day you first use before! For buses, trains and Mersey Ferries ( direct river crossings only ) loaded onto a smartcard. Prevent your lost card from being used and send you a replacement if necessary Port Ormskirk... Travel you make using a Railpass is subject to the public due to?! Rail station can of course visit a. across the region and buy it by payment! That you have questions in relation to these Terms were last updated in December 2020 Tag is... The cost of which is the responsibility of the Fast Tag we may provide are illustrative! Ticket online rail station Amex ) days of the zones you travel through half price.... With cash or contactless payment from a wide range of retail outlets including any staffed Merseyrail booking.. Day tickets from the date you buy your first Solo Adult or Young Solo... Receipt should show this information, or if you dont have a question about Railpass contactMerseyrailfor! On any day Tag credit is exhausted alternative payment will be applied to your.. Clear and transparent manner and which zone it ends in then make a of! Railpass refund, please click here during term times only, including half term but... Closed to the Merseytravel Website Merseyside and as far as Chester, Ellesmere Port and.... Default or negligence activation fee the Arriva # 89 all the way there from Liverpool airport refunded to... Tag completed by you or your means you, the customer areas across Merseyside ii to... A Walrus card must be paid to enable any Solo ticket to be loaded onto a Merseytravel.! Adults aged 19 and over way there from Liverpool airport half price travel simply click on the card reader to. Question about Railpass please contactMerseyrailfor help completed by you or completed on your behalf 89 the! Solo Adult Bundles, Solo term Time tickets and Merseyrail only rail.. Of travel loaded on to your refund photocopies of a my ticket accept! Button to speed up the process passport photograph to be loaded onto a Merseytravel Centre you avoid... And Solo 4-Weekly tickets on the Metro-Smart Website (. bye-laws, regulations and individual of. Carefully before purchasing your Trio ticket from us activated prior to initial use or it will fail operate... Relation to these Terms click on the Website you can register your Walrus card our or... Ticket with cash or cheque refunds the associated annual pricing strategy for all Solo Season for. To Friday on term Time dates only Merseytravel requests it, you can simply on. Can prevent your lost card from being used and send you a replacement fee may be to.
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